FLEMINGTON HYUNDAI Tried to change term from 5 yrs to 6 yrs without telling me FLEMINGTON, New Jersey

I purchased a Santa Fe at Flemington Hyundai almost three weeks ago. I 

told the salesman my monthly payment could not exceed $350 and the loan

could not exceed 60 months.   He spoke with his manager and told me 

they could do it.  When I sat down with the finance manager, he 

explained that the $350 did not include gap, bumper to bumper coverage

  That would be $385 per month.  I said no deal and stood up to 

leave.  He asked me to wait while he talked to his sales manager.  He 

came back and said good news, I can do it for $350.  He then 

proceeded to enter stuff in the computer and print out papers.  I 

asked him how he was able to get to that price and he said they worked 

with the dates.   I felt uneasy with this explanation and proceeded to

 verify the terms.  When I reiterated 60 months, he froze.  Then he 

said it is 68 months.  I asked him how 60 changed to 68 and he did

 not respond.  He left to talk to his manager.  They both came back 

and I asked again how 60 changed to 68 months.  Neither men replied. 

  The sales manager said he could do it for $369.  

Having been there almost three hours with my disabled child, and I 

had a migraine, and the dealership was closing for the night, I 

reluctantly agreed.

The following Monday I returned to the dealership to finish some 

business.  I spoke with the sales manager and told him that I felt the 

finance manager had not been up front.   I also said I thought he had 

no intention of telling me he changed the term from 60 to 68 months

 and had I not noticed, he would have let me proceed.  The sales

 manager, in the presence of myself and my babysitter, agreed that he

 thought the same.  He also said there were other situations that

 were brought to his attention about the finance manager but he

 was not there at the time so took no action.  He also told Jane 

and I that the finance manager was no longer working for Flemington 

Hyundai.  He agreed that he would give me a merchandise credit of 

$1200.  He did not call me back as promised nor did he return my 

calls.  I think the finance manager is still there and this was yet 

another example of how some employees at this dealership perform.

I followed up and spoke with a different sales manager.  I explained

 that I felt the finance manager had not been up front with me and

 that I believe he tried to pull the wool over my eyes.  He responded

 that I signed willingly.  He also said that I assumed the finance

 manager was not going to mention it.  In my opinion, when he came 

in and said good news, we can do the $350 he had an obligation at 

that point to tell me that the term would be increased by almost 15%

 from 60 to 68 months. He never said a word about the change in terms. 

 Since the sales manager admitted to me that they had previous

 complaints, I feel that they had a moral obligation to protect me if they knew he was suspected of doing unethical things.   

 I feel that I was not treated properly.   I know that the terms were

 spelled out but with the late hour, a cranky child and a migraine, 

I very well could have missed it and signed a contract with terms 

different than I verbally agreed to.
 

The dealership has agreed to give me a merchandise credit of only

 $250.  This tells me that they agree that I was not treated properly

 yet they are still unwilling to assume the added expense I will now

 incur as a result of the additional $19 per month for 60 months.  I 

do not recommend that others buy or lease from this dealership unless

 they bring a contract attorney with them.