flightnetwork RIPPED ME OFF Oakville, Ontario Canada

to whom it concerns i was not in the wrong the perosn that  gave  me mu nre  itinerary did not state that  iwas supose to the day before on may 6th she stated may 7th 1220 am and  if  incorrect how come my visa company got me  my money for the ticket  i should not have to pay for the second time also i have  lawyer who is sueing them and  he says they are the wrong and  iwll get my money back. If i was to appear  May6 th they should have stated that  to me or contacted me to let me know that  they knew this was my first time flying anywhere and when i asked she did not say to come the the day before so i am not in the wrong they are in the wrong and i iwll provide the proof once my lawyer  gets that money for me i have  papera and filles to prove that i am in the right if i was not this lawyer  would not be telling me to take it to court thank you for oyur time and your help

Hello Janice,

I am in the Customer Care department at Flight Network. We appreciate your feedback and would like to clarify what happened with your booking. On March 11th you booked your flights online for a departure on April 2nd returning on May 7th at 12:20am. As you booked your return flight with a 12:20am departure, this would mean that you would have had to check in at the airport the evening of May 6th.

Our records show that you had arrived at the airport one day later than the actual departure date you had booked on our website. As per the Terms and Conditions of your ticket the airline deems the value as forfeited if the flights are not taken or cancelled prior to departure, which is why you were required to purchase a new ticket, however I do see that we provided you with a future travel voucher as a goodwill gesture.  

Our office is open 24/7 which allows our customers to contact us for any questions relating to a reservation as well as reconfirming flight times scheduled. 

Thank you again for your feedback.