Florida Beach Destinations Florida Sport and Recreation customer cheating Ormond Beach, Florida

The rebuttal of the company is ridicules. They claim that they found good deal for the customer, but forgot to mention that they offered this deal after multiple complaints. For all current and potential customers I can give good advise - you can have the same or better deal with RCI for $80 a year w/o any downpayment (I compared selection and prices). I'm still kicking myself that I didn't do that (I just found that you don't need to have timeshare to join RCI).

I personally spoke with this customer by phone and via email attempting to explain how our program works, specifically that of condo availability, pricing, and how condos are listed on our website.

This customer is accurate with regards to our condo pricing structure: Short Notice condos are priced between $299-$399, Select Condos $399-$799, and Premium Condos $799-$999.00.

This customer is upset with our website's "Retail Rate" for condos. This is simply and merely the retail rate of the property during the available period. Just because our website might state the retail rate of a property is $1995.00 certainly doesn't mean a customer couldn't book the same unit elsewhere for less than our listed retail rate. What really matters is our price being lower, period, than a customer could book on their own for the same identical unit.

Another thing this customer doesn't state is the fact he found the "Carriage House" in Las Vegas, Nevada for April 9th-16th, 2011 at the rate of $518.00 plus tax for a Studio Unit. I was able to find a 1 bedroom unit with full kitchen for the same exact dates & location for $244.00 plus tax. The difference between what the customer was able to find (studio unit) vs. our rate works out to be $274.00. Furthermore, had this customer obtained a price quote on a 1 bedroom like we were offering, the rate through the website he used for the initial quote list's a 1 bedroom unit for $713.02.

So if you compare the rate of a 1 bedroom unit through the website this customer used vs. our rate the price difference is $469.02. I'd say that's a pretty significant savings that most people would be extremely happy about.

Our members do have an annual license renewal fee which we clearly disclose at time of purchase. I reviewed this customer's contract and the customer signed & initialed every document of our contract thus acknowleding the license renewal fee. We don't "trick" or "add" this fee well after a customer has signed the contract. The fee is clearly disclosed and is listed in multiple sections of the contract which this customer signed.

I tried my very best to explain what I've stated above to this customer, but the customer still felt compelled to file a complaint and refuse any help from myself or anyone else from our orginization. The fact is we're here to help. Customer's don't spend money on our product and then get nothing in return for their hard earned money. For anyone else out there that may stumble upon this complaint - Please feel free to contact our office at any time should you have any questions about potentially becoming a member or questions about your current membership. We value every single customer's opinion and look forward to helping create many lasting vacation memories for every member of Florida Beach Destinations.