Florida Sport And Recreation Does Bernie Madoff own Florida Sport and Recreation? Ormond Beach Florida

John Kirk
Quality Control Officer
Florida Sport and Recreation Network
QCOFSRN@yahoo.com

We at Florida Sport and Recreation are disappointed to see such a complaint. All the customer had to do was call us, and we could have helped him with the program. These situations normally occur under a misunderstanding of the travel industry, or of the program. Again ,all they had to do was call. Our customer service is second to none. In fact we have set up a whole new division to alleviate the lack of knowledge of our services that ends up confusing and upsetting the customer. The new divisions that were developed are Member Services and Quality Control.
The member was informed that when they purchase airfare they receive the best price at the time of booking. Some people, after the fact will go on the internet and see a price cheaper, but that is not on the same date or through the same airline. The Airline industry's prices fluctuate constantly. Sometimes you can even see that fluctuation right in front of your own eyes booking through internet organizations. With the Alaskan cruises there is no cheaper than Florida Sport and Recreation. The Alaskan cruise is the most sought after cruise in the world and the cruise lines can just about put any price on this cruise that they want. We still beat the travel agents and the internet provider's prices. Just yesterday, I checked into the Alaskan cruise prices for a member, and again it was a lack of understanding the program that caused this customers confusion. Also, ask these other travel providers for a written quote. Have them either, email or fax the quote to you. 90% of the time they will refuse, because they know the price they just quoted was false and they are only giving you this price so that they can sell you their travel. But, what happens when you get there is that Oh, I am so sorry Mr. Doc. The rate has changed because of the amount of people that has booked this cruise. or they are giving you a price for a stateroom at the bottom of the boat by the anchor. Our prices are firm. There is no From price and they include Port Fee's and taxes. Theirs don't. And if they say they do. They are probably lying to you. In our experience dealing with these situations these are the facts that I am finding.
Plainly the customer is upset because what he has purchased seems to not be working for him. But, with one phone call and a little more understanding of how the program works he can learn to utilize the program to its fullest.
We have an incredible customer service system. All they need to do is use it.

For any questions or even a better understanding of the system. Please email me and we will set up a time to talk.

John Kirk
Quality Control Officer
Florida Sport and Recreation Network