Complaint Review: Ripoff Report | Florida Water Analysis Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Florida Water Analysis based in Winter Haven, FL. Florida Water Analysis works to provide better water for people in their homes, offices, restaurants, and industrial facilities in Florida. Florida Water Analysis offers a complete line of water softeners, water filtration systems, commercial and home water treatment solutions, well solutions, city water solutions, drinking water systems, whole-h
- Florida Water Analysis Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Florida Water Analysis based in Winter Haven, FL. Florida Water Analysis works to provide better water for people in their homes, offices, restaurants, and industrial facilities in Florida. Florida Water Analysis offers a complete line of water softeners, water filtration systems, commercial and home water treatment solutions, well solutions, city water solutions, drinking water systems, whole-h
119 AVENUE D S.E.
WINTER HAVEN, Florida
Florida Water Analysis Verified TRUSTED Business REVIEW: Florida Water Analysis is dedicated to total customer satisfaction. We offer the highest quality equipment to efficiently treat your water. We stand behind our work.
*UPDATE: Florida Water Analysis pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Florida Water Analysis recognized by Ripoff Report Verified™ as a safe business service.
EDitor's UPDATE: Positive rating and recognition has been given to Florida Water Analysis for its full commitment to quality customer service.
Ripoff Report's discussions with Florida Water Analysis have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Florida Water Analysis listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Florida Water Analysis’ owner, Geno Yauchler, has informed us that his personal philosophy is that his clients come first. [continued below]....
One of the things Ripoff Report learned in its review is that almost all customers are satisfied with Florida Water Analysis and its employees. They are a very well organized bunch or water treatment people, and aim for perfection.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Geno Yauchler during an onsite inspection held by a third party verification company with no biases towards Florida Water Analysis.
Florida Water Analysis is a water testing service that offers free water testing for homes, offices, restaurants, and industrial facilities in Florida. In addition to testing they offer their clients water softeners, water filtration systems, treatment solutions, and several other solutions to provide their clients with the most high quality water service. Gino Yauchler stated the following about his company, "our basic business model is to purify, soften, and condition water for customers who want better water in their home."
Leads for Florida Water Analysis are obtained through mailing potential customers to see if they would be interested in free water testing. If the potential client is interested they can fill out a form provided in the mail out and Florida Water Analysis will reach out to them to begin their professional relationship. Mr. Yauchler went on to describe one of the many services they offer their clients, "when somebody decides they want healthier water then we install the equipment. A year from then we will come back, and a year after that we come back for as long as they own the equipment." He additionally stated, "even if they no longer live in that home we will still come to that piece of equipment and continue to service it." The products that Florida Water Analysis offers its clients have a lifetime warranty.
CUSTOMER CARE & COMPLAINT RESOLUTION – FLORIDA WATER ANALYSIS
During the onsite interview Mr. Yauchler was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Yauchler expressed that they very rarely experience complaints with their products, but he did give an example of a customer who purchased a no salt water conditioner and they thought they had purchased a water softener. In order to remedy situations like this, "we have on many occasions replaced it at no charge to that customer and put in system in place of what they had."
When asked to comment on complaints posted on Ripoff Report's website Mr. Yauchler addressed one of the complaints that was from a past employee that was only with their company for a month and a half. Mr. Yauchler expressed the following, "she came from some other water company and came here. I guess she left there for some reason, came here, and didn’t find what she was looking for. [She] then demanded that she get all of her commissions that day. A lot of these customers we didn’t get funded on right [away] so you got to have funding to pay the sales person...she wanted all her money up front and because she didn’t get everything she wanted instantly she did the report on rip off report posing as a customer." In order to further assure future and current clients Mr. Yauchler has been in the water testing business since 1990. He additionally stated, "we’ve always been on the customers side. We have always made an effort to make sure that if a customer is not happy we send a service technician out to make it right. That’s why we have an A plus rating with the Better Business Bureau and other organizations as well.”
Florida Water Analysis is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I love my company. I love the people who work for me. And I will do whatever I have to do to protect my company’s reputation, and if that means paying an extortion fee well that’s what I’ll do."
STATEMENTS FROM FLORIDA WATER ANALYSIS – GENO YAUCHLER
" We are one of the largest independently owned water treatment companies in Florida. This allows us the mobility to change our equipment for each individual need of each customer. Not all water impurities were created equal, and neither is the treatment for each of these problems. From Lead and Arsenic, Harness and Chlorine, to Iron or Rust, Sulfur, Tannic Acid and toxic chemicals, Florida Water Analysis offers the full package for removal. Tell us how far you want to go to fix your water, and we can make it happen."
We are a very flexible company. We will do a full ANALYSIS of your water, and tell you what your options are. Contact us for a no obligation quote, and feel free to check us out online. Have Questions? Call us at 888-959-2837
Florida Water Analysis's team are experts in their craft. They come with a combined knowledge base of over 100 years experience. Florida Water Analysis takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Florida Water Analysis provides for it's employees as well. They offer benefits including health care supplementation, matching investment opportunities, and vacation pay to make sure we are happy to serve you. " Ripoff Report was pleased to learn that Florida Water Analysis's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM FLORIDA WATER ANALYSIS
Florida Water Analysis recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Florida Water Analysis has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Geno Yauchler, the owner, Ripoff Report is convinced that Florida Water Analysis is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Florida Water Analysis meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
FLORIDA WATER ANALYSIS WINTER HAVEN Florida
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.
STATEMENT FROM FLORIDA WATER ANALYSIS:
I am not sure exactly who this customer is, and I have no way to verify if it was a true complaint or not, but it is all customer's right to cancel any purchase in their home within 3 days if it is over $25. It is a rare thing for a customer to cancel a sale from our company. We do everything we can to make the sale process as painless as possible. And there is such a need for what we do! We have thousands of satisfied customers in Florida and even some outside the state. However, if there is a situation where one of our representatives is over the line, I would appreciate a direct call to us to report it so we can rectify it efficiently. There is no excuse for a sales person to pressure a prospect based on false pretenses. That being said, if we can save installation costs by doing installations while we are in the area of a new customer, we often waive the installation fee because of the savings of time.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
I had a (Free Water Test) conducted at our home I was scared into buying I was unaware these were scare tactics used on me and my wife till I read up on this (Free Water Test) Sceme on Florida Attorney General Website. I am glad I cancelled before installation! I will never get involed with this company again. Beware High Pressure Sales! Had To Buy Right Then.
This report was posted on Ripoff Report on 07/06/2014 06:42 AM and is a permanent record located here: http://www.ripoffreport.com/reports/florida-water-analysis-verified-trusted-business-ripoff-report-verified-businesses-you-can-trust-florida-water-analysis-based-in-winter-haven-fl-florida-water-analysis-works-to-provide-better-water-for-people-in-their-homes-offices-restaurants-and-industrial-facilities-in-florida-florida-water-analysis-offers-a-complete-line-of-water-softeners-water-filtration-systems-commercial-and-home-water-treatment-solutions-well-solutions-city-water-solutions-drinking-water-systems-whole-h/winter-haven-florida-33880/florida-water-analysis-winter-haven-florida-1159836. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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