Flower Delivery Express SCAMMERS - BEWARE - DO NOT ORDER FROM FDE! Commerce Township Michigan

If only I could give zero stars!!!

First, a bait and switch by the website where I almost completed an order for "Same Day" delivery twice, only to be told as I was about to enter credit card info that the flowers I ordered were not available same day.

So, I call the toll-free number and change my order, so that I can get it same day, right? WRONG.

After speaking to Jane twice (note: she is ignorant and supremely unhelpful) and Ashley once and being assured that my SAME DAY DELIVERY to my niece for her birthday - for which I paid extra and which I ordered from them SOLELY because they were able to do same day delivery - was in transit to its destination, the DELIVERY WAS NOT MADE. It's now 9:30 PM PST, and my niece never received her flowers.

Here's an excerpt of the conversation...

ME: I ordered through FDE b/c FDE said they would do a same day delivery. It's almost 6 pm, and the flowers haven't been delivered.

JANE ("Customer Service Rep"): Is there anything else I can helo you with today?

ME: Why yes, Jane. I'd like to know if the flowers are going to be delivered today.

JANE: We'll try our best. If we can't deliver them today, we will deliver them tomorrow. Is there anything else I can help you with?

ME: Yes, I've told you twice that this was a same day order for which I paid same day charges. I'd like to know if the order will be delivered today?

You get the idea.

I am so mad now, reading the reviews from other buyers who've also been scammed by them.

Can't wait to see if/what will arrive tomorrow. GRRR!