• Report: #1121700
Complaint Review:

flower delivery express

  • Submitted: Fri, February 07, 2014
  • Updated: Fri, February 07, 2014

  • Reported By: Mad in Aspen — sedona Arizona
flower delivery express

flower delivery express www.flowerdeliveryexpress.com Did not deliver birthday flowers, did not contact any parties until 6 days later, did not provide refund or customer care WALLED LAKE internet MI

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On 2/1 I ordered $140 deluxe birthday arrangment of Roses & Lillies to be delivered on 2/2. THe website processed my payment and gave no indication of any porblems with the scheduled deliver.  On 2/6 I recieved an email telling me how much the Berry family valued their customers, and by the way my gift was not delivered, but I would recieve a $30 discount the next time I ordered from them!! Outragous customer service. 

I called the customer service number and after a long hold I was informed that the flowers were rare (roses & lillies) and could not be delivered,  they did not contact the recipient, did not contact me,and they did not substitute with something less rare than roses and lillies. I had no idea that the flowers were not delivered and my friends birthday was not acknowledged placing me in an awkard position.

I requested that the flowers be delivered and becuase of the negative reaction due to the appearance that I had not sent a gift for birethday, I wanted a full refund.  Rep could not do anything except the $30 credit next time I buy from them, I asked for manager, stayed on hold for 25 minutes-no one picked the phone. rep would not refund my money or do anything to make me birthday recipient feel better.  This is the worst customer service - the Berry family is an embarrasemnt to online retailers.

This report was posted on Ripoff Report on 02/07/2014 08:45 AM and is a permanent record located here: http://www.ripoffreport.com/reports/flower-delivery-express/walled-lake-michigan-48390/flower-delivery-express-wwwflowerdeliveryexpresscom-did-not-deliver-birthday-flowers-d-1121700. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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