Report: #330613

Complaint Review: FLYCELL.COM

  • Submitted: Mon, May 05, 2008
  • Updated: Mon, May 05, 2008
  • Reported By: Valencia California


Show customers why they should trust your business over your competitors...

My phone was recently billed $9.99 by for an alleged complimentary ringtone which I did not authorize or use. I sent a text to 69999 (which they provided when they took my money from my cell) to opt out but my charge was never reversed.

They just emailed me the text below, from :
Mon, 5 May 2008 09:47:55 -0700 (PDT)
Re: Flycell Ticket:153363
Flycell support wrote:

Thank you for contacting us here at Flycell.
Flycell regrets that you want to cancel your subscription.
We have canceled all services to your cell phone as requested. You will not receive any further text messages.
If you would like to receive the services from the most recent subscription month, the allotted downloads may be provided by replying to this email. You will not receive any further charges.

Please know that Flycell provides service on a subscription basis. These plans are billed directly to the customer's mobile service bill, despite the amount of use the customer chooses to retain from us. Every account is billed immediately after activation and renewal. The initial charge of $9.99 will remain valid.

If we can be of further assistance, feel free to contact us.
Kind Regards,
Flycell Customer Relations

Now my airtime is over! Anyone had this experience? Please advise on how to get this fraudulent charge reversed, and the company apprehended. I have notified my phone service about this action as fraud, and also reported to The New York Attorney General. You too can report to the same office via the link below:

Valencia, California
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This report was posted on Ripoff Report on 05/05/2008 11:01 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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