Report: #871279

Complaint Review: Folk of the Wood - Internet

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Submitted: Fri, April 20, 2012
Updated: Fri, April 20, 2012
Reported By: Steve — Cardiff Internet United Kingdom

Author Not Confirmed

Why?

Folk of the Wood Internet United States of America

Phone:
Web: www.mysticwestproducts.com
Category: E-trade

Folk of the Wood Mystic West Products No DVD + No communication = No Good! Internet

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I decided to buy the DVD "An Introduction to the 6 & 12-String Banjo" from the 'Folk of the Woods' website aka 'Mystic West products".

Good website, plus it looked like a great product, so I was really looking forward to getting it.

Got a typical confirmation email right after ordering, with enthusiastic offers of any assistance if required inc contact details etc etc.

After around 5 weeks of waiting for delivery I decided to email the company for help tracking the order. No reply.

Further emails followed. No reply. Still no DVD.

Contacted Paypal and started a dispute dialog with Mystic West/FOLW. No reply.

Told them I'd escalate to a claim. No reply.

Successful claim now made thanks to Paypal.

However as there's probably no other action to be taken against this company I thought I would warn others about their toxic approach to business and save someone a lot of bother.

So be warned if ordering from this company and check out their historical online feedback (I wish I had).

This report was posted on Ripoff Report on 04/20/2012 09:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/folk-of-the-wood/internet/folk-of-the-wood-mystic-west-products-no-dvd-no-communication-no-good-internet-871279. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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