Foot Action USA Footaction USAFoot Locker USA Unable to return item, scam, disrespectful, dishonest Bronx New York

 I visited this store on 10/10/15 to purchase new shoes for a new job that I was working.  This job was labor intensive and required me to be on my feet for an extended period of time.  I went to this store and was helped by Jessica, she was a part time associate, I was very very clear about what my shoe needs were.  I explained I needed non-slip for work due to the fact that we use liquids to clean with.  She recommended Nike Air Max sneakers.  They were on sale for $150 (marked down from $190).  I explicitly asked her if the shoes were non-slip and she insisted they were and that they would be very comfortable.  I explained to her that I would be working later this evening and if they did not meet my needs could they be returned, she said yes with no questions asked, as long as I had the receipt and the shoes were not damaged in any way.  Later that night I worked my 4 hour shift at my job and subsquently fell (slipped) and hurt my back.  I went to the store the very next day to return the shoes due to the fact that they did not meet my intended needs.  I spoke with the store manager Vic (Victor) who was extremely disrespectful, demeaning, and overall just lacking of customer service skils.  I informed him of the events that lead up to my ultimate return of the items and he said well sir Jessica is not the store manager I am and she should have not told you that information.  I explained that as a representative of the store any promises she made should be upheld.  He said he would not return or exchange the shoes and to basically have a nice day.  Needless to say I will NOT be shopping at this store and I will discourage anyone from shopping there.