ED Magedson – Founder
Foothill Dental - Emily Letran837 W. Foothill Blvd., Monrovia, Cal Monrovia, California USA
Foothill Dental - Emily Letran Office Staff Rude to Customer with a LEARNING DISABILITY Monrovia California
Today my daughter went to a dental appointment and it was her first time visiting this office. When she got to the counter she informed the lady behind the counter that she would need to email or fax her mom (me) at work and she would fill everything out immediately and send it back. We have done this before and there have never been any questions or issues with other doctors. The woman was rude and loud enough for others in the waiting room and counter staff to hear her tell my daughter "you are old enough to fill out your own paperwork" and then pushed the papers back at my daughter. My daughter was humiliated and was at that point forced to tell the woman that she has a learning disability that prevents her from being able to fill the paperwork out thus she needed to be able to have me fill everything out from work and email or fax it back like we have done with other doctors. The woman behind the counter said with a very curt attitude "just have your mom send over the card information then" with no further apology or change of demeanor. My daughter said "this is humiliating, nevermind" and walked out of the office never having even met the doctor.
My daughter called me and explained everything that happened and so I contacted that office. I asked for the office manager and was asked what the nature of my call was and when I explained that I was the mother of the young lady that was just there she said that there was no office manager. That she is the one that handles the business dealings in the office for the doctor. I explained to her that whomever it was that dealt with my daughter should be ashamed of themselves and no one should be treated with such disrespect. The fact that she was loud and rude was what made everything 100 times worse but telling my daughter that she is old enough to do something is not her place to say. In fact I happen to know that all doctor/dentist offices fax and email all day long as it is part of the nature of that business so there is no reason for this to have happened. I was given no apologies, just an "I understand okay thanks" from the woman on the phone. I stated that I would be contacting Aetna to file a complaint and would also be filing complaints on Yahoo and Ripoff Report.
I feel angry about the fact that when I look back at the reviews that I had read previously they were all from Yelp. When I read them again I noticed there were updates on the Yelp reviews stating that Yelp allows business owners to pay to have negative reports removed which was a little disturbing to me since I use it so much to read reports about businesses local to me. Needless to say I will not use Yelp again. The one thing that I can say that I own in this situation is that I need to obviously do far more research than just Yelp before picking a doctor or dentist.
I will be filing a complaint with my hometown community board as well.
This report was posted on Ripoff Report on 12/10/2013 04:57 PM and is a permanent record located here: http://www.ripoffreport.com/reports/foothill-dental-emily-letran/monrovia-california-91016/foothill-dental-emily-letran-office-staff-rude-to-customer-with-a-learning-disability-m-1105966. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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