• Report: #842099
Complaint Review:


  • Submitted: Mon, February 20, 2012
  • Updated: Mon, February 20, 2012

  • Reported By: Linnea — Phoenix Arizona U.S.A.
Internet United States of America

Footsmart.com Over Priced, Never Credit Your Credit Card For Returns, Poor Customer Service. AVOID Internet

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Usually these days you can find a shoe store that offers free return shipping. Once I return anything. And I do a lot of online shopping, when the retailer receives it you see the credit go through in one to two days.

Not with Footsmart. I bought two pairs of shoes. Usually I don't buy from them but they were a good price. I bought a brand that I have purchased over 20 pairs from before. These are the only two pairs that were uncomfortable. In addition to that it was clear that one pair had been worn.

I returned them and got an email that they had received them. Two days later I got an email that they had processed the return and that it would show on my credit card within 1-3 billing cycles. If a company has processed your return it doesn't take one to three billing cycles. I called them and asked for a supervisor, I was told that they could not provide me with any kind of processing number to prove to me that they had processed the return.

I buy a lot online like I said. It is now 7 days later and still no credit. Do not do business with this company!!

This report was posted on Ripoff Report on 02/20/2012 09:24 AM and is a permanent record located here: http://www.ripoffreport.com/reports/footsmartcom/internet/footsmartcom-over-priced-never-credit-your-credit-card-for-returns-poor-customer-servi-842099. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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