Report: #962198

Complaint Review: Force Factor

  • Submitted: Tue, October 30, 2012
  • Updated: Tue, October 30, 2012
  • Reported By: Bryan — Addison Texas United States of America
  • Force Factor
    4309 Distribution Dr
    Chattanooga, Tennessee
    United States of America

Force Factor Force Factor Bad Business Practices Chattanooga, Tennessee

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Purchased an advertised free trial offer from Force Factor.  Initially paid for shipping & handling to try their product.  Received their product and about a month latter noticed a $75 charge on my bank account.  At first did not recognize the charge, but then recognized the name Force Factor.  I knew I had not authorized this charge or at least knowing did not authorize this charge. 

I went back to the free trial offer website and saw the fine print whereby when ordering their trial offer I was signing up for a subscription to receive a monthly supply for $75.  I had to put on reading glassed to read the fine print.   

I immediately called the company, they went through their speech of you signed up for the subscription.  I said fine I now see the fine print, but cancel it.   The customer rep. canceled the subscription and emailed me a cancellation email and email on returning the 1st monthly supply they had just charged me for.  

I returned the supply back un-opened with the original tracking # validated by the post office as good for returning the product.  Two months had gone by and no refund, what a surprise.   I decided to call the company and inquire.  Talked to the rudest customer service rep. I think I have ever spoken with.  

I inquired about the refund.  The customer rep. told me at first they had never received the payment.  I told the customer service rep. yes you did.  He put me on hold  for a couple of minutes and came back and the first thing he asked  rudely are you still there?  I said yes, he then went on to say that they had never received the product back and they could not issue a refund.  I told him that I had the tracking number and the receipt where I had paid to send it back,  he just kept saying they never received it, then he said it was my responsiblility for not canceling the subscription.   I the customer rep.  if your company would make it where you can read it I would not have ordered the product.   At this point this was going no where and wasting my time.  I told the customer rep. this is a waste of time and he tried to keep me on the phone longer to argue his point.   I just hung up the phone.

This company has very bad business practices.  I do not know how it stays in business.  I tried the trial product and it seemed to help me.   I found another product for a lot cheaper off the shelf that works just as good.  I might have continued using their product if they did not have sleezy business practices.  After I that bad customer service experience I will never buy anything from this company again no mater how good their products may be.   

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This report was posted on Ripoff Report on 10/30/2012 02:07 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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