Report: #816296

Complaint Review: ford credit

  • Submitted: Sat, December 31, 2011
  • Updated: Sat, December 31, 2011
  • Reported By: jd amador — sonoma California United States of America
  • ford credit
    260 interstate n pkwy
    atlanta, Georgia
    United States of America

ford credit ford motors i have paid in full 500.00 a month since 01/2005 and on 10/2011 they repossessed my car saying i owe 3,273.00 on late fees. atlanta, Georgia

*Consumer Suggestion: More to the story

*Consumer Suggestion: More to the story

*Consumer Comment: Detail?

Show customers why they should trust your business over your competitors...

I am very upset that after paying 24,404 dollars i don't have what i have paid for.
The Ford credit company has repossessed  my car for a unexplained late fee of 3.273 dollars.
they took my car saying thet they wereselling it in 7 days if i want it back pay in full the 3.273 bucks or when they sell it they will take the 3.273 out of the selling price and i will receive the remaining amount. I have not heard from ford i can not reach them and my account login is deleted as if i never existed. Ford ripped me off bad and now i want to find out where my car went or where my money is .can anyone help me please?  
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This report was posted on Ripoff Report on 12/31/2011 11:49 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ford-credit/atlanta-georgia-30339/ford-credit-ford-motors-i-have-paid-in-full-50000-a-month-since-012005-and-on-102011-816296. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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3Consumer
0Employee/Owner

#1 Consumer Suggestion

More to the story

AUTHOR: Batman - (United States of America)

Plain and simple, something is missing here. Car companies do not go around and repo cars without reason, it just doesn't happen.

This means that either the repo is a mistake and a few stressful calls will fix it and put everything back the way it should be OR....

you owe the money. 

Now, if you owe the money but honestly can't figure out why, it doesn't mean you don't owe or that they were wrong to repo the car. It means you need to have them explain why so you at least understand why you're paying what you're paying. No matter what though, unless they repo'd the wrong John Smith or the wrong blue Focus, you'll have to pay if you want your car back.  

If you owe, I'm positive there is a reason and there were probably multiple notices given to you, whether by mail, email, or phone. Again, this kind of thing simply does not happen without reason. 

The common denominator to every last credit card and auto loan complaint on this site is that the author missed a payment or made one late at some point, whether they admit it or not.

Have the company explain where the remaining balance due came from. If they say late payments resulted in fees or penalties, go back and check the dates the money came out of your accounts versus your due dates to confirm for yourself. 

For example, if you made a late payment, whether knowingly or by mistake, it could of triggered a late fee which if not addressed, would of made your next payment short by that same amount.

When that next payment was short, it likely triggered another fee, and so on, and so on... It happens more than you think and you should go over your records... don't just think because you mailed checks or did something by phone or online on time that the payment was processed on time.

Unfortunately, the bottom line is that it's much more likely you owe the money than not, so you should be prepared to pay if you want to see your car again, because even if you made $99,500 in payments on a 100,000 loan, they would be within their "legal right" to do this if you didn't make the last $500 payment. Whether it's morally right is certainly up for debate...

Good luck. 
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#2 Consumer Suggestion

More to the story

AUTHOR: Batman - (United States of America)

Plain and simple, something is missing here. Car companies do not go around and repo cars without reason, it just doesn't happen.

This means that either the repo is a mistake and a few stressful calls will fix it and put everything back the way it should be OR....

you owe the money. 

Now, if you owe the money but honestly can't figure out why, it doesn't mean you don't owe or that they were wrong to repo the car. It means you need to have them explain why so you at least understand why you're paying what you're paying. No matter what though, unless they repo'd the wrong John Smith or the wrong blue Focus, you'll have to pay if you want your car back.  

If you owe, I'm positive there is a reason and there were probably multiple notices given to you, whether by mail, email, or phone. Again, this kind of thing simply does not happen without reason. 

The common denominator to every last credit card and auto loan complaint on this site is that the author missed a payment or made one late at some point, whether they admit it or not.

Have the company explain where the remaining balance due came from. If they say late payments resulted in fees or penalties, go back and check the dates the money came out of your accounts versus your due dates to confirm for yourself. 

For example, if you made a late payment, whether knowingly or by mistake, it could of triggered a late fee which if not addressed, would of made your next payment short by that same amount.

When that next payment was short, it likely triggered another fee, and so on, and so on... It happens more than you think and you should go over your records... don't just think because you mailed checks or did something by phone or online on time that the payment was processed on time.

Unfortunately, the bottom line is that it's much more likely you owe the money than not, so you should be prepared to pay if you want to see your car again, because even if you made $99,500 in payments on a 100,000 loan, they would be right to do this if you didn't make the last $500 payment. 
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#3 Consumer Comment

Detail?

AUTHOR: Robert - (U.S.A.)

You have left a lot of detail out of your "ripoff".

First you say you paid $500 a month since 1/2005.  Well if you paid $24,404 that puts you at right about 48 months which means that it would have been paid off about 12/2008.

It is now 12/2011, so what happened between 12/2008 and 10/2011?  Did you ever receive a title?  If not did you ever question why?

Also, if they repossessed it on 10/2011 companies generally don't give you 2 months before they auction it, so again what is the rest of this story?

What was the original terms of the loan(Interest Rate, Amount financed, Length and exact monthly payment)?

What was your due date, how did you pay it and when did you pay it?
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