Report: #1074370

Complaint Review: Ford of Port Richey

  • Submitted: Fri, August 09, 2013
  • Updated: Fri, August 09, 2013
  • Reported By: Duane — New Port Richey Florida
  • Ford of Port Richey
    10715 us hwy 19
    port richey, Florida

Ford of Port Richey Damaged my truck during a service visit port richey Florida

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I took my truck in for service to this dealership before leaving on a 3000 mile road trip. They flushed the transmission + replaced the filter. The next day while loading my truck I noticed a dent and scratchs on the top corner of the cab. I called the dealer right away and they stated bring it in when you return & we will fix it. 

Upon my return they agreed to fix the damage & after 3 trips & getting the run around & rescheduling BS &  a changing commitment from Tom Lacey the operations manager, I finally let them fix the dent since they would not agree to fix the molding around the rear window. (Which was hit when it was dented)

Now the scratch is fixed & the rear window molding is bent & the gasket is twisted from where they pried it out to fix the dent.

I will be paying a body shop myself to fix this for I wouldn't trust these people with my lawnmower. 

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