• Report: #861280
Complaint Review:

Ford of Port Richey

  • Submitted: Fri, March 30, 2012
  • Updated: Fri, March 30, 2012

  • Reported By: tcurtice — Trinity Florida United States of America
Ford of Port Richey
10821 US Hwy 19 Port Richey, FL 34668 Port Richey, Florida United States of America

Ford of Port Richey False information to make repairs Port Richey, Florida

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Went to Ford of Port Richey to speak with the service department about a noise in the engine compartment. The vehicle was still under the extended warranty that we purchased originally. Spoke to Thomas in the service department and he said they would take a look. After 3 hours of waiting and then going through unrelated items that we didn't approve from the beginniing he came out and told us what was wrong along with other items that we were not there for.

Thomas said that they would have the part in a couple of days and we could bring the vehicle in for the repair. We took the vehicle in a couple of days later to get the repair done. The repair was completed BUT between the time of picking up the vehicle and many phone calls back and forth, Thomas stated that we really needed to replace our front brake pads because they were down to metal to metal. Which to me means they were already digging into the rotors. After discussing the options with my wife we decided to get a second opinion due to the dealership wanted $250 just to replace the front brake pads.

We went to Just Brakes on Highway 19 and told them what the dealership said. They said they would take a look. After getting the wheels off of the vehicle we were taken to it to see how bad the brake pads were. They were no where near being metal to metal. As a matter of fact they stated that we could get another 3 months (20% still left) out of them. We decided to change the front and rear, cleaned up the hardware and had the complete brake system fluid replaced and rebled for $238...WOW...that dealership is a RIPOFF!!! 

I wouldn't recommend them to anyone because if they're lying about a simple brake job, how much are they lying about the major things. Especially when Florida has alot of people that are retired and some are living are a restricted income. Come on Ford of Port Richey...Be honest with your customers. So if anyone knows of a truthful Mitsubishi dealership...please let me know!!!

This report was posted on Ripoff Report on 03/30/2012 03:41 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ford-of-port-richey/port-richey-florida-34668/ford-of-port-richey-false-information-to-make-repairs-port-richey-florida-861280. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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