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Report: #1353629

Complaint Review: Ford - Nationwide

  • Submitted:
  • Updated:
  • Reported By: cfox — Felicity Ohio USA
  • Author Confirmed What's this?
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  • Ford Nationwide USA

Ford Beechmont Ford Ford Focus Powershift Transmission Cincinnati Nationwide

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I am emailing because of a defective issue with my transmission that the dealer is refusing to fix free of charge…I didn’t break my transmission, I didn’t drive it death causing the transmission to go out – the transmission is out in my car because of a defective – no fault of mine. Here is my story: I bought my 2012 Ford Focus SE brand new in December 2011...I had taken the car back to Ford while it was under warranty and they 'fixed' the transmission issue I was having (the transmission was shuddering/stuttering)...I was informed there was a recall/defective part on the vehicle so I was given an extended warranty on the transmission. As of recently, my extended warranty ran out and very shortly after that (within a couple of thousand miles) - my transmission has gone out - the car is inoperable. The transmission often refuses to shift going into or coming out of the lower gears, it shakes, shudders, and stutters, it grinds and makes noises...It often refuses to accelerate even though my foot is on the gas - other times it refuses to accelerate and the RPM's rev up to unsafe levels and finally, at times, when my foot is on the break and at a complete stop - the car will then lunge itself forward even though I was completely stopped. Ford is refusing to fix the transmission on their dime so they want me to pay $1800 to fix the transmission that has been an issue since first purchasing the car...I wasted my money! In fact, I still owe around $8,000 on my nonworking, unsafe, inoperable vehicle. I purchased the car on a special program that Ford was doing to get college students into safe and dependable cars..

.I feel targeted...I feel almost as if Ford decided to pawn these terrible unsafe vehicles off on poor college students like myself. I have had my car looked at by other mechanics and they have all told me that I can pay the $1800 to fix the transmission however, I will ALWAYS have a shudder – it will never go away and on top of that – there is currently no permanent fix for this transmission (Ford FINALLY stopped putting the transmission into their 2017 models). I was also told by the mechanics that although I am fixing the transmission now – I will have to regularly replace parts in the transmission and that will run me around $900 or $1000 depending on which part goes bad –for the life of my car, I will always have to deal with this issue. I spent $20,000 on an unsafe, inoperable, headache/nightmare.

I contacted John Matarese with Local 9 news and he responded as follows: “Thank you for contacting 9 On Your Side regarding your Ford's bad transmission. We have looked into these semi-manual Focus transmission before. Ford will NOT do any more, even if we try. I hate saying that, but Ford does not work with us at all on these things. I want my voice heard loud and clear – I also would hate to see anyone else end up in my situation – as a once broke college student and a single mom - I thought I was getting a good deal on a reliable vehicle – I couldn’t have been more wrong. I have contacted Howard Ain, the Ohio Attorney General, I have retained a lawyer for the Class Action Suit, and I will begin filing complaints (as John Materese suggested) to the FTC and BBB. I have added a few links below http://wlos.com/news/news-13-investigates/ford-sued-over-faulty-transmissions-in-some-focus-fiestas ,carcomplaints.com/news/2016/ford-powershift-transmission-problems-lawsuit.shtml ,autonews.com/article/20160105/BLOG06/301059997/ford-gets-the-powershift-dual-clutch-transmission-right-but-is-it-too- ,fordpowershiftlawsuit.com/ https://topclassactions.com/lawsuit-settlements/lawsuit-news/52510-ford-hit-with-class-action-over-fiesta-focus-transmission-defect/ ,fordtransmissionproblems.com/our-litigation/ dailymail.co.uk/news/article-3596163/Up-70-0000-Ford-owners-join-class-action-sue-car-maker-dangerous-PowerShift-transmission-cause-sudden-acceleration-difficulty-stopping-braking.html

This report was posted on Ripoff Report on 02/02/2017 01:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ford/nationwide/ford-beechmont-ford-ford-focus-powershift-transmission-cincinnati-nationwide-1353629. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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