• Report: #980345
Complaint Review:

Forever 21

  • Submitted: Mon, December 10, 2012
  • Updated: Mon, December 10, 2012

  • Reported By: FloridA Aunt — plantation Florida United States of America
Forever 21
Internet United States of America

Forever 21 Deceptive Return and Refund policy, Internet

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My complaint is your no return policy which i did not see till i received these items that i ordered for my niece for christmas , thinking she could exchange at a store if they did not fit. Now I am being told not only can she not exchange them she cannot even return them as i took advantage of a 10% online coupon. Had a pop up or notice come up saying this was a total non returnable item when i went to pay i would not have done this order online and would have gone to a store. I called and was told so sorry.

This is the return policy you see online: You have to search for it -Nowhere does it say using a promo coupon makes all items SALES ITEMS.


The following Return Policy only applies to online purchases made through www.forever21.com. All store purchases may only be returned to Forever 21 Stores within the country of original purchase. Please contact your local store for Return Policy information.

FINAL SALES: All sales of Gift cards, e-gift certificates, cosmetics, jewelry and items marked as Sale are final. FINAL SALE items cannot be returned for exchange, credit, or refunds.

For all other items, to be eligible for an exchange, credit or refund as described below, the merchandise must be returned unworn with tags and sanitary liner (for swimwear) intact and must be accompanied by the original return form and customs documents (if applicable). Please note that refunds are only available for online purchases returned by mail.

Holiday Return Policy. Returns are accepted within 60 days from the shipped date between November 1st, 2012 and December 21st, 2012 when mailed to our Online Returns address.

Returns are accepted within 30 days from the shipped date when you bring your merchandise to any Forever 21, XXI Forever, Heritage1981, or Reference store located within the United States for an exchange or store credit only. At this time prepaid return labels are not available. Return shipping is non-refundable.

This report was posted on Ripoff Report on 12/10/2012 05:51 PM and is a permanent record located here: http://www.ripoffreport.com/reports/forever-21/internet/forever-21-deceptive-return-and-refund-policy-internet-980345. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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