• Report: #1051715
Complaint Review:

Forever 21

  • Submitted: Fri, May 17, 2013
  • Updated: Fri, May 17, 2013

  • Reported By: I Will Call You Out — Plano Texas
Forever 21
6121 W Park Blvd B-121 Plano, Texas USA

Forever 21 No Refund Policy - it is a scam to steal money Plano Texas

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We bought 3 dresses for our teenager yesterday. But, the clerkmade an error and rang one dress twice.  As I went to sign, I noticed and pointed out the error.  The sales clerk said "Ooops sorry", but said she could not refund the charge.

They have a no refund policy, so all she could do is give me store credit.

I understand what no refunds means, but this was HER ERROR!  

I don't want store credit, I want my money back...

After too long of a wait, the manager came over and was rude and uncaring.  She explained their register system would not allow refunds or over rides for any reason.  So, I asked for a cash refund since their computers could not, and she just laughed...

She said I could call the corporate office and complain to them.

Rather than waste any more time on hold with this shaddy company, I will just dispute the charge n my credit card, post my experience on Ripoff Report, and tell all our friends to take their business elsewhere.




This report was posted on Ripoff Report on 05/17/2013 12:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/forever-21/plano-texas-75093/forever-21-no-refund-policy-it-is-a-scam-to-steal-money-plano-texas-1051715. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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