Report: #23078

Complaint Review: FOREVER 21

  • Submitted: Wed, June 19, 2002
  • Updated: Tue, August 10, 2004
  • Reported By: Hercules ca
  • FOREVER 21
    1411 Hill Top Mall Road #C-111
    Richmond, California

Show customers why they should trust your business over your competitors...

I bought knit-top on June 15, 2002. When I got home, I washed it. it's hand wash because on the side of the cloth says that so I just follow the rule. The material run after I washed it. Then right away I returned it and asked them to change it but they refused it. they said they couldn't accept it. I was so dissatisfied with it. I just bought it and I couldn't wear it. This company is not suppose to sell clothes that can cause fade (run of color).

Hercules, California

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This report was posted on Ripoff Report on 06/19/2002 09:59 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Check Another Forever 21 Location

AUTHOR: Niki - (U.S.A.)

I have been shopping at Forever 21 since the first one opened in Maryland (maybe 3 years ago). I am positive that all the Forever 21 stores that I shop at allow returns; however, you cannot get your money back. You can exchange the item or receive a store credit. The only items that are nonreturnable are undergarments, accessories, and party wear. Party wear is variable, but the sales associates always inform you before they ring it up party wear items to give you a chance to change your mind. I have never had a problem returning anything. I would suggest if this problem arose again to attempt to return the item to another Forever 21 location if the item is not party wear.
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#2 Consumer Comment

Great Deals ..I know it's low-quality stuff.

AUTHOR: Carly - (Canada)

In May, I went shopping at the first Canadian Forever 21 (in the West Edmonton Mall). I couldn't believe the prices- $20 for a minikilt, $13 for a jersey tank top, $22 for a sweatervest, etc. I got five shirts and a minikilt for under $100 Canadian (~$75 US).

Of course I know it's low-quality stuff. However, it's way cuter and funkier than other similarily-priced items here in Canada. I carefully hand wash everything in cold water and follow the drying directions.

I'm sorry you had a bad experience, but for the price I paid I was happy to wear these items once, and VERY happy to see they survived being hand-washed. You truly get what you pay for, ESPECIALLY in a store that clearly posts their NO RETURNS EVER policy.
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#3 Consumer Comment

check first.

AUTHOR: kennedy - ()

If you would have noticed in the first place, Forever 21 sells clothes at cheap prices for a reason. They're cheap clothes, period.

Second, they have never accepter returns or exchanges. It says so at the store. Your circumstance was no different than any other situation, in their eyes.

Read first. Saves a lot of trouble.
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#4 Consumer Suggestion

Look for the manufacturer...

AUTHOR: anti - ()

Look for the manufacturers name on the little tag on the cloth. After findinig the name, look up the company's address/phone on the Web. Manufacturers are much more likely to help with this problem, than the store. Different stores have different refund policies reagarding defective products, usually wriggling out of responsibility.

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