Complaint Review: Forever 21
- Forever 21
Arden Fair Mall
- Phone: 916-927-9913
- Category: Clothing Stores
Forever 21 Shady Business Practice at Forever 21 Sacramento California
*General Comment: Really?
*Consumer Suggestion: Perhaps checking the policy before hand would help?
*Consumer Comment: I AGREE
The next day, Tuesday morning, I tried to put on the shirt, to wear to work. It was too small. I have bought a number of shirts lately, and this is what other shirt makers call a medium.
It was OK, I thought, because I meticulously saved the bag, the tag that was attached to the shirt, and the receipt. Everything was clean, unused, and unwashed.
When I went back to the store that same Tuesday, in the evening, which was the day after the purchase, I was amazed to find out that not only could I not return the shirt, not for cash, or for credit back to my card, I could not exchange the shirt for a larger one, as they don't allow exchanges on sale items.
I was told that this policy is printed on the receipt, which it is, and that I should have read it before I left. I replied that I was given the receipt after I purchased the shirt. The supervisor there then said that I should have been told by the salesgirl yesterday, what the policy is before I purchased the shirt. I said that she did not tell me, which is the truth. They had an answer for that, though. They pointed to a sign on the sales counter, off to the side, which had a list explaining their sales policy. I didn't notice it when I bought the shirt, nor did I think that I needed to look for such a thing, as I have never heard of such a policy before, on new clothing purchased at a mall store.
I then went to the woman at the mall information desk near the store, who sympathized with me, and concurred that she had never heard of such a thing either.
I went to the website of the Office of the Attorney General of the State of California, and found out that what Forever 21 did is legal.
I think that it is shady, nonetheless.
You be the judge.
This report was posted on Ripoff Report on 03/01/2007 01:22 AM and is a permanent record located here: http://www.ripoffreport.com/reports/forever-21/sacramento-california/forever-21-shady-business-practice-at-forever-21-sacramento-california-237523. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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