Report: #95428

Complaint Review: Fort Lauderdale International Airport - NTA SECURITY

  • Submitted: Fri, June 18, 2004
  • Updated: Thu, June 08, 2006
  • Reported By: GCS Florida
  • Fort Lauderdale International Airport - NTA SECURITY
    Ft Lauderdale Int'l Airport
    Fort Lauderdale, Florida

Show customers why they should trust your business over your competitors...

Back in 2002, I had flown to FLL (Ft Lauderdale Int'l Airport) to take a cruise with my wife. We stopped and got a bite to eat before the flight, and had realized I left my wallet at the snack shop outside the gate where our flight was.

Then all of sudden here comes this dopey NTSB security guard as I approach the gate to get my wallet, "sir, you need to produce a photo ID before entering." I told him SEVEN times over that I left my wallet and ID in the snack shop. This quack did NOT believe me. I practically had to start screaming at the top of my lungs to get him to realize how important this was if in the event my wallet got stolen.

He then flagged down a airport security guard. This guard asked me a few questions confirming my identity, went away for about 10 minutes, came back, and looked at this monkey-faced guard and said to him, with booming authority, "let him through. Now. We checked him out and he's clean." Old monkey-face then said "but, but..." to the guard and this burly guard raised him voice and said "who's YOUR supervisor?"... and only then was I able to pass through...I got my wallet and ID (luckily nothing was stolen)...and the guard's name. His supervisor did get a letter of thanks for his cooperation. Luckily for monkey-face, I did not miss my cruise but I suffered significant embarrassment, as my wife thought I was lost since I was gone for more than 45 minutes.

This whole "Patriot Act" thing may be part of the way to reduce terror, but what do they think by stopping people (innocent people) and asking them a thousand questions? I felt violated and humiliated. It just wasn't right. I am sick of all these stupid measures for airport security. Who takes off their shoes? I think airport security is just a wee bit paranoid...but if that is what it takes, I will never fly again.

Violated and Humiliated
Somewhere in, Florida
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This report was posted on Ripoff Report on 06/18/2004 10:36 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

A Scary Thought

AUTHOR: Ginger - (U.S.A.)

While I understand the security measures that are now in place I believe that the security personal also take these practices too far; in the OP's original post he said he started yelling not good, if you want to be taken seriously you should act like it.

A thought to ponder. My sister like myself is in a wheelchair upon arriving at a security gate at the airport security personel ask her if she could walk short distances she replied yes and proceeded to walk through the metal detector. While security pushed her wheel chair around it. They never looked it over or scanned it with their hand held scanners..nada. The chair has a 2 inch thick cushion on it that has a cover that zips. She could have had anything in there it so happens that she didn't but they never checked.

About a month later I used the same airport mind you this was all after 9/11 they took me out of my chair, removed my cushion, took my wheels apart and ran everything through the metal detector. I didn't see this as a problem but as a good thing these security measures are in place for our safety. Yes they are inconvienent but that is the price we pay to help insure our safety.

For the previous rebuttal that stated they wear slip on's to expedite security. I wore boots they were all rubber on the bottoms and I was glad they didn't ask me to take them off as I can't bend to put my own shoes on without my tools which had to be checked as they are large sticks with clamps on the ends. Security explained that since they were rubber soled there was no need to take them off. They only require shoe removal for certain types of shoes, but it is a great idea to wear slip on's if you are able. The more we can do to help security in their job, the less inconvienenced (sp) we will be.

Also for the original OP. Everyone makes mistakes don't be so harsh. You made the mistake of leaving your wallet. Security or monkey face as you referred to him was just doing his job, while he may have been a bit overzealous you getting irate did not help your situation you only proceeded to add to your delay time.

Just my 2cents.
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#2 Consumer Comment

go to another airport in the area

AUTHOR: Dan - (U.S.A.)

some airport security is less heavy than other airports, for example, we flew from LaGuardia to Fort Myers and Fort Myers security was less heavy than LaGuardia, it depends on the area, because New York is where 9/11 happened you know...
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#3 Consumer Comment

Why ID doesn't matter

AUTHOR: Mike - (U.S.A.)

Having an ID to get on a plane is stupid anyway. People get fake ID's to drink, you don't think that a terrorist would get a fake ID to fly? God, what people in this country actually believe makes them safe. Here's a sobering thought for all you people... Look up the published flight manifests for all the flights on 9/11. Look at the names. What's missing? EVERY NAME OF ONE OF THE "TERRORISTS" that boarded those flights. In fact, no muslim names at all. Now we've all seen the pictures right? Very muslim looking men. So tell me, what ID did Mr. Atta show when he got to the front of the line,Mr.Smith? And if so, what did the ticket agent do,look atit and go, yep,he looks like a Mr. Smith to me. ID's don't mean squat.
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#4 Consumer Comment


AUTHOR: John - (U.S.A.)

Bushwackers of America????? It's people like you who have no clue what you're talking about that cause the problems. The employees at the TSA have a job to do and have to follow the guidelines and rules that regulate them. When searches ARE performed, it is typically a situation such as every 5th person, or every 4th, but they don't just randomly pick out people unless they have suspicion to do so. If you happen to be that unlucky fifth one, it's just because they are following protocal, not because they think you are a terrorist. It could also be that you look suspicious. A lot of people don't like to fly and become nervous. If I saw a nervous person approaching a security checkpoint, I would consider that suspicious. It could be that the metal detector went off and they can determine the nature of that without a search.

Also, air travel is not a right. I don't know where in the constitution that it says that. It is however, the right of businesses to refuse service to anyone, even if they are regulated by the FAA. Bottom line, the airlines are private companies that are regulated by a government agency, but they ARE private and have all the rights afforded to them of any private business. Besides that, if you feel like your rights are being violated - DON'T FLY! Drive, walk, ride a bike, take the bus, train, cruise.....I don't care. On another note, while YOU may know that you are not a terrorist, the TSA screeners do not. They do not know you or what kind of person you are. There is not a guaranteed way to tell if someone is a terrorist or not. If you want to reply and say that you do not fit the mold for what you think is a terrorist because you are not of middle eastern decent, just remember Timothy McVeigh. He wasn't either, but lo and behold, he's a terrorist.

As far as the guy and his wallet, I'm willing to bet that he didn't bother to stop and politely explain to the screener what happened, but instead just tried to run past the checkpoint. I would consider that suspicious too. But if he had simply stopped and calmly explained the situation instead of trying to barge through, yelling and screaming, he probably would have gotten a much better reaction and assistance from the TSA agent.
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#5 Consumer Comment

Airports are run by n**i's

AUTHOR: Jeffrey - (U.S.A.)

I can understand the issue expressed by the person flying to Fort Lauderdale.

As for the right wing n**i Bushwacker backers.
You are what is wrong in America.

The Bushwackers of America think its ok to harasss good Americans that are not terrorists.

There is no doubt that air travel is down because the Bushwacker n**i's are harassing and strip searching women and searching their breasts for bombs.

Law enforcement can't locate the real terrorists.
So they harass and question good Americans.

Its the ole everyone is suspect-----Therefore its ok to harass and violate good American Constitutional Rights.

When is it going to stop? When Good Americans take back America. Which may mean a civil war.
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#6 Consumer Comment


AUTHOR: Sherri - (U.S.A.)

It isn't fair that more than 3000 people died on September 11, 2001. But unfortunately, it did, and life in this country will never be the same again. Deal with it, just like the rest of us do. Is it a bit inconvenient? Of course. But I have a newsflash for you, slick...there are some bad people out there who would love nothing more than to murder American citizens, just like they did on 9/11. I would rather the TSA be overly cautious rather than slack, so we can all get to our destinations without being used as a weapon to take down big buildings with more American citizens in them.

I had to undergo very thorough TSA screening last year because I bought a first class ticket less than 24 hours before a flight and paid cash. A pain in the a*s, yes, but a necessity in these troubled times.

Don't blame others because you are absent-minded.
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#7 Consumer Comment

half and half - Everybody makes mistakes. When your in an airport it's very important to keep an eye on your things.

AUTHOR: Adam - (U.S.A.)

Being a frequent flyer (over 100k miles/year) I've become very used to the new security precautions taken by the TSA to ensure air safety. I do agree that security personnel take things unnecessarily too far. I have seen far worst situations than this. I've seen security take random passengers out of the boarding line to ask them questions. You should try flying internationally once.

The security officer could have easily asked you to wait there, while he had an another security officer sent back to pick up your wallet, then verified your photo ID.

Everybody makes mistakes. When your in an airport it's very important to keep an eye on your things.

I can go both ways on this issue. It's important to maintain airport safety, so give the security officers the benefit of the doubt. There are better, just as effective ways to maintain that safety and still get people to their destination. Believe what you want in the patriot act, but when you only fly once every two years, is it that big of deal?
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#8 Consumer Suggestion

send someone to the snack shop

AUTHOR: David - (U.S.A.)

is everyone missing the point here?
how hard would it have been for "monkey face" to send someone to the snack shop to ask if a wallet was left behind?
the whole mess could have been avoided if this guy had a little courtisy.
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#9 Consumer Comment

please don't fly again... if you lost your wallet, why would you decide to travel without it?

AUTHOR: Deb - (U.S.A.)

Do you have ANY idea of what happened to this country?? The airlines, in response to 9/11 have to take extra precautions. Also, if you lost your wallet, why would you decide to travel without it, instead of going and retreiving it?? Did you not have credit cards, cash, and other necessities needed to go on vacation?
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#10 Consumer Comment

You are a JERK

AUTHOR: Tom - (U.S.A.)

Well I guess I am glad about one thing, the fact that you state "YOU WILL NO LONGER FLY". It is JERKS like you that cause all the problems at Security Checkpoints. TAKE RESPONSIBILITY for your action & your STUPIDITY. What they should have done, is taken you to a BACK ROOM & GRILLED you more for making such a scene. Face it, YOU ARE A JERK & A a*****e !!!!!
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#11 Consumer Comment

There are so many things wrong with this - I don't even know where to begin

AUTHOR: Valerie - (U.S.A.)

1. The agency you are attacking would be the Transportation Security Administration. The National Transportation Safety Board is an investigative body concerned with the operation of rail lines, marine and airlines.

Who is the NTA? I googled it - all I could determine is that you might have a problem with the National Tax Association, National Technology Alliance or the Nippon Travel Agency.

2. Name calling (i.e. "monkey-face") seriously degrades your credibility. As does screaming at the top of your lungs for attention. These are common ploys of very small children who don't get their own way. Of course they called security on you - irrational behavior is suspicious.

3. "Quack" is generally applied to disreputable physicians, not security personnel.

4. I have no clue how you're tying this into the Patriot Act.

Perhaps we should let anyone, with ID or not, just wander all over the airport.. and your cruise ship.. to their hearts' content. I'm willing to bet you'd be screaming the loudest over the lack of protection and prevention if something did happen.
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#12 Consumer Comment

Please Never Fly Again... I won't have to be inconvienced by the likes of you.

AUTHOR: Cory - (U.S.A.)

People like you are the reason we are in the situation we are in today. After Gulf War I the gov. started collecting extra money from each ticket sold to pay for increased airport security. That money was never spent or very little of it, on security.

Airport beautification (plants and flowers), carpeting, signage, A/C work, employee appreciation you name it, all spent instead of where the money was suppose to go. Now we are in this horrible catch up mode, and we wonder why we have these problems. You're the moron who forgot his wallet and it's our problem. They should have told you too bad, come back tomorrow with the correct ID.

Talk about DOPEY. Violated and humiliated give me a f..... break. It is just such an attitude that cost this country 3000+ souls. I was stopped and asked to remove my boots for a security check, thought it was funny, but did so without objection. Learned to were slip on shoes in the future. So please, don't fly again then I won't have to be delayed or inconvienced by the likes of you.
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