Complaint Review: Ripoff Report | Fortune Builders - Carlton Sheets
FortuneBuilders REVIEW: FortuneBuilders’ executive team dedicated to 100% customer satisfaction, implementing strategic changes ensuring customers feel safe when doing business.
*UPDATE: FortuneBuilders pledges commitment to always improving operations by joining Ripoff Report's Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program benefiting consumers by increasing confidence when doing business with a member business. FortuneBuilders recognized by Ripoff Report Verified™ as a safe business service.
EDitor's UPDATE: Positive rating and recognition has been given to FortuneBuilders for its full commitment to quality customer service.
Ripoff Report's discussions with FortuneBuilders have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. FortuneBuilders listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
The founder of the company Mr. Merrill has informed us that his personal philosophy is that his students are the heart of the business. As a successful real estate investor and one of the most trusted and well respected real estate educators and authors, Mr. [continued below]....
He said “Mr. Merrill is always inspiring and challenging everyone within the company to continue improving the educational experience for our students. Whether it’s adding more live training events, or improving our online training curriculum, or continuing to improve the systems, tools, or software that we offer students.”
Mr. Chadwick went on to say that he really has never met someone as dedicated to their company as Mr. Merrill. He went on to say “ Mr. Merrill doesn’t sleep and that he has never met anyone with the work ethic and commitment to the company’s programs and students.” He went on to add that “he is also constantly teaching and coaching students within the program at a lot of their advanced live training events and that their students really appreciate how connected he is to the student body.”
One of the things Ripoff Report learned in the course of its review is that the company has thousands of successful investors students around the country. The common thing their students said is that they “truly feel part of a bigger family.”
Many of their company’s clients reference the fact that the company is always sharing best practices not only of the founders real estate business, but also of the numerous successful students who have also created extremely successful real estate businesses in different markets around the country.
Ripoff Report also learned, in the course of the review, that the company is extremely responsive when and if the company knows about an issue that might arise with a student. It is very clear the company is committed to their students and that even when a student falls behind they stick with the student to help them get back on track.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report is based on comments made by Geoffery Chadwick during an onsite inspection held by a third party verification company with no biases toward Fortune Builders.
Fortune Builders is a real estate education company that has developed education tools and platforms in order to provide their clients with the highest quality information to further develop their real estate careers. Fortune Builder's goals are for their customers to develop real estate education for buyers and investors to buy, hold, redevelop, and or manage real property. Geoffery Chadwick went on to state the following, "there is no specific area of real estate emphasized, but each course and coaching package is aimed at what the client wants to do and their comfort level in dealing with real estate.”
The leads for Fortune Builders are developed through several different avenues including referrals, radio advertisements, television advertisements, direct mail, and online inquires. Once an initial interest has been made Mr. Chadwick explains the typical experience a client would receive with Fortune Builders, "clients are offered at attend a free two hour seminar. It is mostly a informative show of real estate techniques, then they are offered an opportunity to attend a three day training course at a cost of $197.00." The training course offers in depth details and training materials for the client's review.
CUSTOMER CARE & COMPLAINT RESOLUTION FROM FORTUNEBUILDERS
During the onsite interview Mr. Chadwick was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Chadwick explained that the complaints Fortune Builder is most aware of involve the sales approach and pitch at the seminars. Some customers are unaware of the dedication necessary to effectively own real estate, and they request their $197.00 back. Mr. Chadwick explained that when this happens, "our policy, at the time, was a delayed return of their money within 7-10 days. We have since streamlined the refund policy to within 48 hours of their request and that has proven to be satisfactory to the clients. We also made the offer for clients to cancel at the end of the 1st day of the seminar instead of at the end." These complaints were at the local workshops in San Diego, and at other workshops throughout the United States and Canada.
When asked to comment on complaints posted on Ripoff Report's website Mr. Chadwick stated the following, "if the client was not satisfied with the product or service promised, perceived or not, a simple phone call to the office would have rectified the problem in the clients favor." Fortune Builders is a company dedicated to education and customer service. This can be shown through their many clients who are successfully selling, owning, and redeveloping properties.
Fortune Builders is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Chadwick further explains by stating, "as you may be aware, many complaints are made and posted by anonymous posters with no form of rebuttal available to our company. Being a member of the program has given us the ability to interface with the complainant and deal with the problem in a timely and professional manner."
FORTUNEBUILDERS / STATEMENT FROM CHIEF OFFICER OF CUSTOMER CARE ROY LINDENMAYER
"We are one of the top educational company’s in the country that helps real estate investors start, grow, and scale their real estate investment businesses.
FortuneBuilders's The company has an extremely positive work environment. Everyone within the company is encouraged to grow both personally, professionally, and financially. The managers within the company are also always pushing everyone to always think of ways to improve the educational experience of our students while at the same time making sure that every employee is also growing.
If you have any questions please email the company’s chief officer of customer care Roy Lindenmayer at firstname.lastname@example.org.”
FortuneBuilders takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Opportunities for suggestions and improvements are encouraged within the company. The founders are definitely committed to providing growth opportunities and have created a family like atmosphere within the organization.”
Ripoff Report was pleased to learn that FortuneBuilders's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
Top professionals in any industry know coaching is an invaluable resource, with some surveys indicating 70% of Fortune 500 CEOs utilize business coaching. We believe to be the best, you have to constantly surround yourself with people who have a different perspective and have already achieved what you desire. Mastery is our program that allows investors to reach their financial and personal goals by learning how to strategically invest in real estate. Mastery students receive unparalleled support through one-on-one coaching, foundational systems and course materials and exclusive access to our live training events.”
FORTUNEBUILDERS' REAL ESTATE INVESTING EDUCATION
"We are passionate about real estate and business and we believe education, systems and coaching are the key components to running a successful real estate investing business. We have built our business on this foundation and our sole purpose is to share our knowledge, systems and coaches with investors at all levels from aspiring to experienced. Our education and systems are designed to accelerate the learning curve associated with investing in real estate and running a business, and reduce the risk and costs associated with the challenges all new investors and business owners encounter.
Truly wealthy people do not trade their time for money. Truly wealthy people invest in their financial education, start businesses and accumulate assets that do the work to produce income for them. This is why we have made it our mission to teach our students how to build a business that is not dependent on you trading time for money. Browse our educational programs and resources to learn more about how we can help.
STATED IMPROVEMENTS FROM FORTUNEBUILDERS
FortuneBuilders recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, FortuneBuilders has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Mr. Merrill the founder, Mr. Chadwick, and Mr. Roy Lindenmayer the chief officer of customer care, Ripoff Report is convinced that FortuneBuilders is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike. Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Fortune Builders - Carlton Sheets Than Merrill TRUE RIP OFF GROUP. PLEASE READ! San Diego, California *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!
True rip-off seminars and programs. Went to event, false advertising. Over charges and unautorizied charges to my c/c. Very unproffesional customer service.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com
Rip-off Report PO Box 310, Tempe, Arizona 85280
This report was posted on Ripoff Report on 03/17/2010 10:05 AM and is a permanent record located here: http://www.ripoffreport.com/reports/fortune-builders-carlton-sheets/san-diego-california-92109/fortune-builders-carlton-sheets-than-merrill-true-rip-off-group-please-read-san-diego-581999. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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