• Report: #908009
Complaint Review:

Frame Fixers

  • Submitted: Sat, July 07, 2012
  • Updated: Sat, July 07, 2012

  • Reported By: Mitzi — Amarillo Texas United States of America
Frame Fixers
4736 Onondaga Blvd. Syracuse, New York United States of America

Frame Fixers framefixers.com Took my lens & glasses, didn't repair or return Syracuse, New York

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I had 2 pair of glasses that needed repair and my husband has 1 pair. I found framefixers.com on the net and thought they LOOKED like a pretty reputable company. I contacted them and a lady name Suzanna told me to ship them to them and put please rush on the most important frames, which I did. I got those frames back within 10 days fixed and that was great. I thought it would be another week or so before I got the others. They charged $58 on my credit card for the first pair they did repair which was a metal stud on a 3-piece frame.

Suzanna or Susan called me a couple of weeks later wanting my credit card info again which I provided. She said my glasses were being repaired. A little more time went by and I sent them an email inquiring about my other two pair of glasses and a man named August Cornell replied stating one pair was finished in a shipping box awaiting the other pair to be done. That was two weeks ago.

I sent them another email 2 days ago inquiring about my frames and received no reply. I tried calling them and they're not answering my calls. I plan to seek relief in regards to this matter.

This report was posted on Ripoff Report on 07/07/2012 07:44 AM and is a permanent record located here: http://www.ripoffreport.com/reports/frame-fixers/syracuse-new-york-13219/frame-fixers-framefixerscom-took-my-lens-glasses-didnt-repair-or-return-syracuse-n-908009. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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