• Report: #818459
Complaint Review:


  • Submitted: Thu, January 05, 2012
  • Updated: Thu, January 05, 2012

  • Reported By: Dee — Centennial Colorado United States of America
11440 Schenk Dr. Maryland Heights, Missouri United States of America

Framesbymail.com Broken and Shoddy Product Maryland Heights, Missouri

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I had ordered from this company previously and received an acceptable picture frame. This time I was sent a broken and un-assembled frame that was supposed to be velcroed to my canvas, and not even attached at the corners. This was remarkably awful in appearance and use. I had a written suggestion to attach corners with nails for further stability, and tried to use
metal staples to attach the corners. This did not work. No  hardware, other than a bag of Velcro strips was included, and one frame side was broken and had to be glued.

There was no packing slip so I could return it, and to return it, I would have had to pay a 20% restocking fee and postage. It also couldnt be returned, because I had used staples to attach it to the corners, making it impossible to return.

I have purchased many frames, including floating canvas frames and have never seen anything this shoddy. Avoid purchasing canvas frames at all costs. They are garbage.

This report was posted on Ripoff Report on 01/05/2012 01:09 PM and is a permanent record located here: http://www.ripoffreport.com/reports/framesbymailcom/maryland-heights-missouri-63043/framesbymailcom-broken-and-shoddy-product-maryland-heights-missouri-818459. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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