Frank Anthony Swimwear Frank Anthony Shorts Wrong item sent, never replaced, although promised. Poor response times and abysmal customer service overall. Internet

I ordered the wrong size and model of shorts from Frank Anthony Swimwear. I realized just after I entered my credit card information to complete the purchase. I contacted them immediately to let them know (within 5 minutes). It took days for them to get back to me, but they said that they had updated the order and the correct item would ship. Within a day, I received a shipping notification of the original wrong item. I emailed them to let them know. I received no reply, but wrongly assumed that maybe their system was incorrect, and still had the original shorts and size on file when they emailed me. 

The wrong shorts were received weeks later. I notified them immediately. Again, it took days to respond. They told me that I didn't need to send the shorts back, as I had offered, and that they would send me a new pair. The new pair was never received, and presumably never sent. They provided a tracking number for the first pair of shorts, but couldn't provide one for the second. They claimed that the type of shipping that I selected didn't provide tracking. This made no sense, since they gave me a tracking number the first time. I sent follow up emails that they did not respond to. At this stage, I ordered the shorts months ago and have not received the correct order. 

I had a variety of people with different names responding to my inquiries. Sandy, Sally, and some other responses that did not indicate a name. When there are multiple people handling a problem, I imagine that it would be hard for them to maintain any continuity in dealing with the problem. As I spoke to various people along the way, they seemed to be missing critical details of the problem, despite all of the information being in the previous emails in the email thread. It seemed clear to me that they hadn't taken the time to read the prior emails.

Additionally, I don't think that the product is any good, which I can tell from the incorrect style and size that I was sent. When they told me that I didn't need to return the incorrect pair of shorts, to be sent the correct one, I was excited to test out the material and performed some tests. I dunked the shorts in water. The outer fabric did absorb some water - much more than I had expected. More importantly than this though, it should be noted that the bathing suit is lined with a highly absorbent mesh material that IS NOT hydrophobic. So, if the outside of your bathing suit only gets 50% wet, you will still have to dry out the inside, which is 100% wet. This is probably the most undesirable place to have residual wetness in a bathing suit. On the whole, I find these to be slightly less absorbent than any regular bathing suit, but not enough to make the claims that they make on their website.

If you look at their website, there is no street address or phone number provided. This is a lesson learned for me. I will never do business again with anyone that hides their phone number and street address, without going through a "middle man" entity like ebay or Amazon, through which there is some recourse.

Please note that there are a variety of other complaints against this company, listed under a variation of the name. Fro example, one guy used "Frank Anthony" instead of "Frank Anthony Swimwear".