We are extremely disappointed in your firms inability to meet minimal expectations and your hands off approach to dealing with even the most toxic of situations regarding our case and from the members of your firm.
We believe that if Mr. Mann would have taken a more hands on approach to our case, instead of just our payments, we would not be in this position we are in today. Were in a terrible, volatile situation and utter disarray, due to the lack of care and handling of our case and severe, corrosive immediate breakdown of communication regarding minimal facets of this urgent matter. The service has been beyond embarrassing, poor and entirely unacceptable by any means.
Simple task such as returning a phone call, answering basic questions via email, supplying correct court appearance times and dates, omitting necessary documentation for the clients discovery process, a proper introduction to the associate attorney that would be representing, more than 1 line sentences from a blackberry to address our sincere concerns, a timely reply to our emails if any at all, respecting the time of the client and the court by at least appearing on time to a hearing, an invoice or description of services rendered, became non-existent. Please know that we did take the requested routes of contact per your policy, but after a week of unanswered emails and a rapidly approaching uncertain court date, we needed answers quickly.
It seems from the very beginning we have had to pry repeatedly to get any kind of update or status regarding our case. Please know that for the bulk of the time in which we employed your services, we were made unaware of the most CRUCIAL AND CRITICAL details until the end.
Mr. Mann, we trusted you and your team to handle this crisis. You assured us, you were confident in handling our case and we trusted you. This may be true for you, but clearly not of your staff, with the exception of Nicole. After your assurance, we didnt hear from you again. I personally believe that you are a competent attorney and confident that YOU couldve easily handled this case, however, with the exception of 1 individual in your employ, your staff and associate attorney are beyond unprofessional.
Throughout this entire experience we are still unsure to who would be our actual point of contact with your firm. We just know that you arent.
Please try to imagine my absolute embarrassment when our representing attorney was over an hour late. Our hearing time was promptly at 9AM; we were notified between 8:45-8:50 that she would be 20 minutes late. She arrived at 10:05AM. Please see court records for proof. The judge was absolutely perturbed, shocked and furious as well as my ex-wifes attorney, W. XXXX Jr., who was actually more helpful to me regarding my case than anyone at your firm, including you, has ever been in the history of our relationship. The judge also gave an extreme voice of concern and assistance for me, as Ms. Dara Percely remained quiet- only voicing concerns for her injured finger. Ms. Dara Percely for the most part, said NOTHING. I, Attorney W. XXXX Jr. and the judge, spoke more on my behalf than my own attorney, while my attorney stood blankly by my side.
Please keep in mind; I wasnt notified of my mandatory appearance by your staff until 12-14 hours before the time I was to appear in front of the judge. Due to the fact that we live over 250 miles away, this was extremely stressful to arrange approved time off from work, lodging arrangements, pet and child care, adding extra unnecessary, unexpected expenses.
My wife attempted to pose one question to Ms. Dara Percely the day before court. She simply wanted to know who would be our main point of contact at your firm since we have now dealt with 4 separate individuals. Before she could even complete her question Ms. Dara Percely immediately interjected defensively and rudely stating that your firm deals with multiple clients and that as much as she would like to sit here all night and talk its 6:30PM and she has to go. Ms. Dara Percelys defensive rant went on for 20 minutes. She never answered my wifes question. Whats so appalling about this, is given the chance in court for explanation, she didnt say anything- not one word for my benefit or welfare, but to clients or those I believe she thinks she can easily intimidate, she makes it a point to be outright defensive, rude, discourteous, stand-offish and cold when questions are asked, then smile and extend her hand for a handshake in person. We signed documents stating that we would remain courteous and not speak unkindly to any member of your staff. I did so once, and I immediately apologized, Ms. Percely absolutely belittled and spoke abrasively to my wife less than 12 hours before this meeting and made NO genuine apology to her. We were beyond disgusted as Ms. Dara Percely scurried quickly away to the lower level of the courthouse to send text messages.
At this point, immediately following the silent commentary of Attorney Ms. Dara Percely, we sincerely wished that Nicole was our attorney and not merely a paralegals assistant. At least Nicole, if nothing else, remained genuine and consistent. Unfortunately, I was not made aware of Nicoles activity regarding our case until less than 4 days before we were to appear. Her information delivery may have been inaccurate, but at least she made an effort to help, return calls, etc., but obviously too late.
Mr. Mann, we would sincerely like to seek counsel from another attorney with this matter. I ask that YOU PLEASE DO NOT CANCEL OUR MEDIATION DATE AND PLEASE DO NOT DESTROY, NOR MISPLACE ANY OF MY CURRENT FILES OR RECORDS YOU MAY HAVE REGARDING MY CASE. I will be retaining new legal counsel that will be in need of all case files and any other documentation not communicated to me.
There were only 2 occurrences where work was actually being performed on our case to our knowledge, once when you verbally berated your staff during the first 2 weeks of acquiring your services, due to them not properly delivering my documentation to you and the last 4 days prior to going to our embarrassing hearing as my wife was in correspondence with Nicole. I would like to believe I am a fair and just man, with ethics and values, but at no time, should a client ever be treated in the manner that my wife and I have had to suffer under your firms inability to meet minimal expectations.
Im not sure exactly how much information was delivered to you or its accuracy of delivery. I am sure you were made aware of the results and the handlings of my case; however, I am not sure that you were made aware in this much detail of how poorly it was handled.
Understandably, you may be in question of my explanations of the prior events that have transpired and may even believe that I am attempting to embellish my statements. For this reason and for your records, I am requesting a statement from the presiding HON. BRENDA XXXX and Attorney XXX Moore Jr., both of which aided me on the day of my hearing when your associate attorney could and would not; also a brief statement from a third party, non-biased attorney regarding the level of professionalism and handling of a similar situation. Again, Id like to reiterate, that I do believe you are a good attorney, but I want to make sure you are fully aware of the inner workings and breakdowns within your firm, not only from my point of view, but from the views of your peers.
I am requesting at this time, as you are also a man of ethics and values, that you find just cause to refund me a significant portion of the total monies that I have paid until this point, $1,950