• Report: #1118261
Complaint Review:

Frank Mata Essenciality Rentals

  • Submitted: Fri, January 24, 2014
  • Updated: Fri, January 24, 2014

  • Reported By: Reyna del Norte — Texas
Frank Mata Essenciality Rentals
Peninsula #C-7 Francisco Medina Ascencio 2485 Puerto Vallarta, Other Mexico

Frank Mata Essenciality Rentals Charged for trip but never delivered confirmation codes Puerto Vallarta Other

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Impossible to book the trip I have purchased.  The hotel we were supposed to go to never send us a confirmation number as we were promised by Frank Mata. We were given all kinds of "stories" as to why we have not been able to complete to booking. I asked to speak to the owner but "always out of the office"/never return e-mail or messages. I finally asked for a refund, sent e-mail about it as well and did not even get a response for that. I wanted to know the address and phone number of their US office. The costumer service rep does not have this info or she does not want to give it out.
I spent $1800, was going to Cancun next month for all-inclusive-Now no trip, no cash.
Do not buy from them!!

This report was posted on Ripoff Report on 01/24/2014 04:32 PM and is a permanent record located here: http://www.ripoffreport.com/reports/frank-mata-essenciality-rentals/puerto-vallarta-other-48333/frank-mata-essenciality-rentals-charged-for-trip-but-never-delivered-confirmation-codes-p-1118261. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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