Freedom Life Health Insurance Universal Health One Deceiving/Deceptive Information Addison Texas

I put off an medical procedure talking back and forth talking to Freedom life trying to make sure my insurance was gonna cover it was in formed it was just to receive a bill for the full amount for the procedure, and when I call FLHI they denied the claim after telling me it was covered.

After receiving numerous doctor bills I  call FLHI and they stated they were giving me a 50% discount on the bills when the doctor office/hospital stating the full amount had to be paid in full by me.

During tax season I was asked for my 1095 for my insurance verification when I call FLHI they told me the only thing they could provide was a letter to show where I've been paying. No one could give me a direct answer as to the incurred charges I have received or we just paying for a discount we still not getting.