Complaint Review: Freedom Pop
Freedom Pop Charging Hidden Fees Internet
*UPDATE Employee: Response Time
Paid $105, includes $99 FULLY refundable deposit, if modem returned in good condition and $6 Shipping/Handling. My FREE internet worked for TWO days. It consumed 500 MB data. Well, it could happen, but now on T-mobile it takes 10 days, my habits didn't change.
Anyway, I've ordered next MB data, no more free, paid for it. My Internet stopped working on 3rd day. It wasn't out of funds. Bought T-mobile to have at least something. Didn't find any telephone number for support on FreedomPop website, just e-mail. Nobody responded for 3 days. Then started shouting 'it's fixed!'.
Said, no thanks. Understand my frustration, when during 3 days you don't have access to information you were counting on.
Started return modem procedure. In a month, just $74 was returned. I have in my e-mail box responses from them, that modem was in good condition. So my question is, in what hypothetical situation you could be refunded all promised $99, if even in good condition you get just $74?
Amazingly, but nobody is able to protect you from this scam. I filed reports to discover (what I paid from), FCC and BBB. BBB closed my complaint with resolution "Customer satisfied". Nice? Discover charged me again for their modem.
So, in our country, businesses are protected. We are not. Think twice before you buy.
This report was posted on Ripoff Report on 03/11/2013 07:56 PM and is a permanent record located here: http://www.ripoffreport.com/reports/freedom-pop/internet/freedom-pop-charging-hidden-fees-internet-1027252. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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