Report: #964207

Complaint Review: Freedompop

  • Submitted: Sat, November 03, 2012
  • Updated: Fri, January 18, 2013
  • Reported By: anonymous — USA
  • Freedompop

    United States of America

Freedompop FreedomPop does not connect in coverage areas Internet

*UPDATE Employee: Coverage and signal strength clarification

Show customers why they should trust your business over your competitors...

The new freedompop freed me of my money but that was about it. I could send text messages in coverage area but no internet, youtube, face time. NOTHING. What a ripoff. 
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This report was posted on Ripoff Report on 11/03/2012 11:37 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

Coverage and signal strength clarification

AUTHOR: FreedomPop - (United States of America)

It sounds like you were experiencing a weak signal, and could've been due to the location and positioning of the device. Did you check the coverage map to see available coverage areas, at

Here are some tips to optimize your signal and ensure you have the strongest connection:

Move your device to an open area - Signal strength may vary from room to room. Try moving your device into a different area. The closer to a window, the better the signal!

Adjust your device - Try to find a placement spot with the least number of obstacles including electrical appliances. Rotating the device may also have a positive impact.

Check your signal strength - If you're still having trouble, check out our coverage map to see where you can receive the best and closest signal.

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