Complaint Review: freedompop
I have followed freedompop since before it began it's service and thought it to be the first real competitor to clear wireless.I started service last month and was impressed with the download speed dispute not having the 500MB free option not offered at all which is the reason i signed up in the first place.
I am a college student and use the internet mostly to do homework for my hybrid courses and takehome test which i haven't been able to do for 3 days.
I am currently sending this message from a fast food resturants wifi and this is where my complaint begins.3 Days ago my account was suspended as i hit the infamous 100MB threshold (which in my mind is data cap regardless of what freedompop says) i had automatic top up disabled and manually topped up.Even after the top up no service.
I was charged for monthly service today and still no service .I top up again hearing about this suppose reactivation fee of 20 dollars and my service is off indicated by my browser redirecting to freedompop stating there is an issue with my account.My account was suspended for "not having a valid payment method"which is odd considering my top up balance was charged to the same card!
I've seen freedompops' swift response to complaints and expect mine to be fully addressed by monday afternoon July 1.My defintion of fully addressed is as follows :reactivation of my suspended account with no charge to me as well as a Full refund of the top ups totaling 20 Dollars.A suggestion would be a clear list of fees before sign up and the option to manually pay the monthly charge.
I believe it would be a common courtesy for freedompop to offer some discount or extra data for this inconvience.I hope to not have this issue reoccur for the remainder of service.
This report was posted on Ripoff Report on 06/29/2013 08:21 AM and is a permanent record located here: http://www.ripoffreport.com/reports/freedompop/internet/freedompop-freemiumpop-all-charges-are-non-negotiable-internet-1063060. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here: