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Report: #1309636

Complaint Review: Freedompop - Los Angeles California

  • Submitted:
  • Updated:
  • Reported By: Ray2020 — Marshall Minnesota USA
  • Author Not Confirmed What's this?
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  • Freedompop 11301 W Olympic Blvd #112, Los Angeles, California USA

Freedompop False advertising. 500MB free, but continues to charge me evry now and then. Los Angeles California

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I bought MiFi 500 for occasional data access. I only use it when we are away on vacation for one week about 3 times a year. I do not use more than 500MB. Despite of this Freedompop have persistently charged my credit card on a monthly basis. When I protested they started charging me $10 every now and then. I protested to Freedompop several times. Then, I contacted my credit card company. Freedompop disconnected my MiFi and canceled m account unless I refund them all the money.

Here is their Terms, promising free monthly 500 MB
https://www.freedompop.com/service_plan_terms.htm

Here is their e-mail response: "If you have filed a dispute in error and would like to continue services, please have your financial institution contact customer support to reverse all charges disputed to reinstate your services."

I leave prospective customers to decide for themselves what kind of company and customer service they are dealing with!!

This report was posted on Ripoff Report on 06/05/2016 01:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/freedompop/los-angeles-california-90064-1652/freedompop-false-advertising-500mb-free-but-continues-to-charge-me-evry-now-and-then-1309636. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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