Report: #1058981

Complaint Review: FreedomPop

  • Submitted: Thu, June 13, 2013
  • Updated: Thu, June 13, 2013
  • Reported By: Very disappointed — Florida
  • FreedomPop

    Los Angeles, California

FreedomPop Not very reliable even in the best coverage areas Los Angeles California

Show customers why they should trust your business over your competitors...

I got this device to only use at home. I live in an urban area, and according to their coverage map, I should have one of the best coverages. First I started with the free 500MB plan to test it out for two months and it worked great. However, when I switched to a paid plan is when the nightmare began. The connection would not work for days at a time. The billing was also off every other month. I made numerous calls to customer service to fix many billing glitches. They did fix them repeatedly but that was a pain. In the end I decided to return the device.

My agreement allowed me to return my device, within a year of purchase, and get a full refund for it ($100). I sent it to them in perfect working condition at the beginning of May, insured and in its original packaging. They received the device May 11th and I still have not received a refund a month later. Calling them on the phone is now out of the question, as they do not answer their phone. So, any request needs to be done through e-mail. I have e-mailed back and forth with three different customer representatives (Michelle, Ryan, Robert) and still no refund.

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This report was posted on Ripoff Report on 06/13/2013 04:52 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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