Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1177916

Complaint Review: Freedompop - Los Angelos California

  • Submitted:
  • Updated:
  • Reported By: kozzzz — mora Minnesota
  • Author Not Confirmed What's this?
  • Why?
  • Freedompop Los Angelos, California USA

Freedompop Customer service horrible, never called back (4 days in a row), even hung up on me, sneaky about charges Los Angeles California

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Purchased phone from WOOT. Have been trying to activate it for five days. At first used freedompop website, but it wouldn't recognize my E-mail. Called their activation dept and they could figure it out. Talked to their tech dept with no help so the transferred me to their advanced tech dept, waited about 20 mins with no answer so I chose the option of a callback. This callback never happened. I tried this for 4 days without ever getting a callback. Tried the activation dept (at least they answer) with no luck, they even hung up on me twice.

There are many hidden charges, they will ask you if you want free data, etc. but fail to tell you there is a charge next month if not cancelled. There is a continue button that will sign you up for a premium service that is easy to accidentaly accept, watch for the tiny square in corner that says no. I couldn't refuse the warranty plan online ($4.99/mo), it kept showing back up when updated. The same with the additional "free" data they offered ($12.99). This company sounds sincere but don't be fooled like I was, even if they do get your phone to work you better keep an eye out for hidden charges. 

This report was posted on Ripoff Report on 09/19/2014 11:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/freedompop/los-angelos-california/freedompop-customer-service-horrible-never-called-back-4-days-in-a-row-even-hung-up-o-1177916. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now