Freedompop Cell Phone never worked Vancouver,Washington Nationwide

We ordered a I Phone 5 from Freedompop for my teenager.  It never worked for making or receiving phone calls.  It did work for texting.  It too Freedompop 1.5 months to agree for us to send it back as they could not resolve the issues.

We sent the phone back with the routing number and go notification from the post office that it was received.

Problem.  Freedompop cannot find it in their receiving. 

So, we are supposed to wait.  It has already been 2 months of no phone.  They should send us a working phone .  

Freedompop has sucked probably 12 hours of our time with waiting on hold.  This is not an exaggeration. The hold times must indicate that they have a lot of problems.  

Their receiving must be horrible as well.

Additionally, we were getting our plans changed by the company and charged for plans we did not sign up for. They have been good about crediting our account on these things but the fact that I need to check my bill each month because I don't trust it and have found 3 charges in 2 months that were not correct is not a good sign.