Complaint Review: freedompop
freedompop freedompop.com freedompop or popped freedom? los angeles, california
i signed up for a free month with freedompop after purchasing a device from groupon.
twice i paid $10 for use "on the go" and and still with $12 left i am completely blocked from using them.
now they don't allow me to downgrade to the free plan or any plan whatsoever until i have paid for the $18 monthly fee plus $10 for additional services that i didn't order.
i emailed customer service more than dozen times and i keep getting a reply that in order to downgrade to the free plan i need to update my credit card info with enough funds.
enough funds for what?
to charge me $30 for a service that was supposed to be free?
This report was posted on Ripoff Report on 03/06/2014 03:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/freedompop/select-stateprovince/freedompop-freedompopcom-freedompop-or-popped-freedom-los-angeles-california-1128806. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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