I purchased an automobile engine block on eBay and needed it shipped, i looked at several Internet sites and the price i got from American Freight doing
business as Freight Center . Com was the cheapest. I discused the item with a lady who said her husband was a mechanic and she knew what i was shipping and we
agreed it probably weighed about #140 , I made the deal to ship the item from a terminal in Ft Meyers Fl. to to a terminal in Norfolk Va for $130.76 . The seller took it to the terminal and they gave him his paperwork and he told me everything was ok.
On 5 /19 /2008 American Freight Company took out $130.76 from my checking acount. it was suppose to take 5 days to ship. after not hearing from them for about a week and a half I called and they said it was in Norfolk ,
I asked why i was not called and they said they didnt know why. When i picked it up the guy at the trucking company told me to sign a form , i did not have my
glasses and asked what it was for, he said it was just saying i received the item. I signed it and left with my part.
On Saturday 7 / 19 / 08 i was balancing my checking account and noticed Freight Center Inc. had taken another $134.68 from my account. On Monday 7 / 21 / 08 i called freight Center to tell them. No one was in the billing office and i left a message. Tuesday i called again and got a very rude woman who acted like i was stupid and said my shipment weighed more than we thought and they charged me $. 90 some cents PER POUND extra. At
that rate a truck load of merchandise is worth $40,000. or so to ship. They said it weighed #300 and the papers i signed when i picked it up said i would pay any
extra. Bull, i picked it up and put it on an engine stand myself , I could not lift 300 Lbs..
Finally someone from the billing office returned my call Thursday.and i told them they did not have my knowledge or permission to take money from my account and i was going to contact you and contact an attorney to see if i could bring a suit against them. I am also going to place a complaint with the Internet BBB and all of the watchdog sites i can find. If it weighed more than we thought and was going to cost more why didnt someone call or Email me to tell me. i would have used another shipper . $300. is way too much to ship that.
No contact at all ,didnt even tell me when i picked it up , just waited 2 months and took the money from my account. I thought we had a done deal and was not pleased with the way they operated but was not upset. but now they have lost a customer and made an enemy that will talk bad about them every chance i get.
Newport News, Virginia