• Report: #535031
Complaint Review:


  • Submitted: Mon, December 07, 2009
  • Updated: Mon, December 07, 2009

  • Reported By: JP — Stamford Connecticut United States of America
Internet United States of America

Freightquote.com failed miserably in setting up picking up 2 separate loads at the same time, which cost me $525 more than promised. Internet

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After having sold heavy machinery through an ExFactory auction, I ended up having to deal with www.freightquote.com in order to ship aDiehl lathe to Central City Millwork, in New Orleans, simply because THAT company was using their services. By the way, ExFactory & Central City Millwork are blameless in this ordeal

Due to the heavy weight of the Diehl lathe (over 6000lbs), I had to use a rigging firm in order to move it out of the shop.Since they typically charge $200/hr, for a minimum of 4hrs, I told their representative Renee (ext# 1581), that picking multiple machines would cost me the same as picking up one, and  that I needed to coordinate another pick-up at the same time for a planer (over 8500lbs) as well as a band saw.

I planned on coordinating that myself, but Renee assured me that she could easily do it herself, and when I told her on Thursday that I had a rigger lined up for Tuesday, the 24th, at 2.00PM, she assured me that she would have TWO trucks on the premises at 1.30PM, in order to make sure that both pick-ups would be done in a timely manner. Again, I reiterated the importance of coordinating in a timely fashion both pick-ups because of the high cost of rigging.

Friday, as well as the following Monday, I called her to make sure that the matter was taken care of, and to again firmly impress on her the importance of making sure that the TWO pick-ups would be done at the same time, due to the high cost of rigging and she assured me that she was staying on top of it and that she would have TWO trucks available on Tuesday at 1.30PM.

I called again Tuesday morning around 9.30AM to confirm that the TWO trucks were scheduled for that same afternoon at 1.30PM, simply to be told that she only had ONE truck available. I told her that if she could not do as she had promised me all along, that we would have to cancel everything because I was not willing to pay the rigging fee twice. I, then made a few calls and found a freight company that could be there at 1.30PM to pick up the second load. I called Renee back to tell her that, but she told me that she had managed to get the second load handled by the same truck that was picking up the first load, and she assured me again that they would be there as promised at 1.30PM.

Well, 2 extremely incompetent individuals showed up at 4.10PM with a trailer that was missing 5 or 6 boards in the middle, which made for a precarious situation when trying to load multiple machines,had loaded up the lower section of that trailer with a damaged semi. With an incredible stretch of stupidity, they put that semi right in the middle of that section of the trailer, making it impossible to load anything of substantial size (knowing quite well that they had to pick up TWO other loads at my site). There was 42 in the front of that damaged semi, and 46 in the back of it for an available total of almost 9 if dumb & dumber had rigged it properly. All I needed in order to load the planer and band saw was 8.

Needless to say, they could only take one machine, the lathe, to New Orleans, and I had to reschedule with the rigger and the same freight company that I had reached earlier in the day for a pick-up the following morning at 7.00AM. Both of those companies worked with me and charged me much reduced rates but it still ended up costing me an extra $525. Freightquote.com failed to deliver in what was promised and should hold that trucking company responsible for their total lack of professionalism to the amount of $525 that I had to incur in extra cost.

I wrote an Email to freightquote.com as well as speaking to one of their managers on the phone, and explained in clear details the whole situation but they totally rejected my claim and categorically told me that they did not intend to do anything about it, not even withhold money from that most incompetent trucking company that they used.

So, for anyone thinking of saving a few bucks by using www.freightquote.com, beware, for it might well cost you many hundreds of dollars more than they promise you and they most likely won't hold themselves responsible for any hassles that you may incur in the process

This report was posted on Ripoff Report on 12/07/2009 07:40 AM and is a permanent record located here: http://www.ripoffreport.com/reports/freightquotecom/internet/freightquotecom-failed-miserably-in-setting-up-picking-up-2-separate-loads-at-the-same-t-535031. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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