Report: #942725

Complaint Review:

  • Submitted: Mon, September 17, 2012
  • Updated: Wed, October 03, 2012
  • Reported By: Bernie — Fresno California United States of America

    Lenexa, Kansas
    United States of America Invoiced later for triple original charges Lenexa, Kansas

*Consumer Suggestion: charged extra

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I've used this company several times in the past year. Each time I used them I was sent another invoice for additional freight charges after the original amount due was paid. It was always a small amount and I saw it as a nuisance to dispute it and just paid it. But then this latest shipment of some foam pads to Hawaii from my warehouse in California. I gave the company the exact description, weight, and measurements. The quote came in at around $600. My customer agreed to these charges and I did also so I shipped them and paid the invoice as soon as I received it. Then, weeks later freight quote sent me another invoice for over $1,100 more. I exploded. I called my rep Tara and she said I should calm down and she would take care of it. That was a joke. Tonight I got an email from some sap in collections. I run a losing business and am currently in the process of going down in flames for the second time in 10 years. I have managed to keep my credit clean in all the mayhem so I am very defensive of my credit standing. I pity the fools at this fraudulent practicing company if they think they are going to go forward with this obvious fleecing of honest businessmen. My advice for everyone is to run away from doing business with this company of crooks.
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This report was posted on Ripoff Report on 09/17/2012 10:29 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

charged extra

AUTHOR: JT Williams - (United States of America)

When you agree to shipping your product, the Rate Confirmation or its equivalent title is ALL that is required to be paid. It must be signed and dated by both parties. This is your contract pertaining to that individual shipment period. They do not have the right to submit extra charges unless an UPDATED Rate Confirmation has been obtained.  This is something that they will not tell you.  It is illegal what they are doing. I recommend filing a civil suit against them, file a complaint with the BBB, and file a complaint with the FMCSA against their bond. I am not an attorney, but I am in the trucking business of 31 years. And that is how we are paid irregardless.  It must be in writing.
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