fromyouflowers.com From You Flowers, LLC Dishonest, poor quality,doesn't stand by satisfaction guaranteed promise,sends something different Internet

fromyouflowers.com is HORRIBLE !!!   My first complaint is that the so-called reviews on their own website give it 4.9 out of 5.0 stars.  Obviously, they remove any negative comments so possible future customers won’t see any complaints there. 

The bouquet I wanted for delivery and spent almost $50 on looks like it could have come from my local grocery store or picked on the side of the road by a 5-year-old. I ordered white daisies with goldenrod and raffia ribbon that looked very pretty on their website.  What actually got delivered were cheap-looking yellow and white mums with un-matching crappy fabric ribbon.    

In their response to my complaint to the company, they made a sorry excuse and will issue me a $10 gift certificate to use toward a future purchase from them. REALLY?  They definitely don’t honor any “satisfaction guaranteed.”   In their response to me "We have received your message expressing your dissatisfaction with the arrangement received. All items are subject to slight substitution according to local availability and season as stated in the product's delivery information on our website. This allows the florist to substitute with a similar container, flowers, color scheme or plant to ensure delivery is made in a timely manner."  I will just say that any other florist I've used in the past will at least redeliver a better bouquet if the customer is dissatisfied because they want their customers satisfied for future purchases.

On their website, they claim they were rated best overall quality and price by CNBC in 2010. 

Here is a claim that they DID live up to that is on their website, “We strive to make your experience ordering flowers with us unforgettable.”

I am beyond upset and disappointed that I didn't use a different flower delivery company. Please save yourself the aggravation and shop elsewhere if you want to cheer someone up.