Front Gate Tickets Broke Contract and Wasted MyTime Austin Texas

This is my first time attending EDC in Las Vegas.  I purchased tickets the first day they were available for sale (9/21/15) for the event on 6/17-6/19/2016.  Front Gate Tickets agreed to ship tickets at the beginning of May upon purchase of festival tickets.  This is a binding express contract and they have violated this by not shipping my tickets as of 6/14/16.  I have spent several hours trying to figure out what the reason for delay and how to remedy my situation.  

It is now 6/14/16 and I have been in contact with Front Gate Tickets and they informed me that because they failed to uphold their end of the contract they entered upon accepting payment from me, which I will now have to wait in line at the box office to get my tickets, in effect, further wasting my time.  I find this completely unacceptable and have communicated to Front Gate Tickets that I would like compensation for my time and effort to no avail.  I have spoken with several friends and acquaintances about this and they too are having issues with Front Gate Tickets.  It is clear that Front Gate Tickets does not care for their customers and does not uphold their end of the deal.  

When Front Gate Tickets accepted my payment, they agreed to ship my tickets, which in turn were not shipped.  They are a lousy excuse for a business and should be shut down.