Frontier Airlines Horrendous customer service - lies to customers Denver Colorado

I am appalled at the level of service I received from Frontier Airlines. I had my first experience with them this past weekend. My departing flight was 5 hours delayed and my returning flight was delayed for hours, then canceled.

Once it was canceled, there was no direction or service to help us get on another flight or work out accommodations in the area. The gate agents did not know anything and copped an attitude when people were trying to figure out what was going on.

I was assured I would receive a refund if I decided to go forgo the next flight they could put me on (which was 7:45 the next evening, connecting in Denver, then getting into Atlanta at 4:40 am the DAY AFTER). I had to buy a ticket on another airline to get home for work the next day. Now they aren't giving me a refund, but sent me a credit to use on their airline. As if I would EVER fly them again.

The price was right for a short weekend trip so I booked with them. Unfortunately, this entire experience cost me an extra $500 to just get home. Their customer service line is only open for 3 hours every day - that should tell you something right there. I have been on hold for 40 minutes already and it keeps telling me I have another 15 to go.

This is absolutely despicable that they take advantage of people this way. If I could protest at their headquarters I would. Absolutely terrible, terrible experience and has not been worth it in the slightest.