Report: #589188

Complaint Review: Frontier Airlines

  • Submitted: Sat, April 03, 2010
  • Updated: Fri, December 28, 2012
  • Reported By: Adam — Sacramento California U.S.A.
  • Frontier Airlines
    7001 Tower Road
    Denver, Colorado
    United States of America

Show customers why they should trust your business over your competitors...

Just wanted to warn all parents of children who fly as unaccompanied minors on Frontier Airlines, if you booked online, you have been deceived. 

My 12 year old daughter lives in Colorado with my ex-wife and my family lives in Sacramento, CA.  Needless to say, my daughter is an avid flyer and travels between the two states at least 5-10 per year for visitation.  She is a very experienced flyer.  With the current economy, I price shop on her plane tickets to save money.  I booked her on Frontier because it was $40 less than the next cheapest competitor, Southwest.  I booked the ticket the ticket online as I always due, paid for it and thought all was said and done. 

To my ex-wife's surprise, when she took my daughter to check-in on the day of travel, she was charged an additional $50 at the counter for an unaccompanied-minor fee.  She didn't think much of it and paid the fee.  When I got to my airport to pick her up, I was informed that I would have to pay another $50 for her to go home.  This didn't sit well with me as now her ticket ended up being $60 dollars more than Southwest would have charged.  I was very upset that I was not informed of this fee.  I contacted their reservations dept. and was informed that their website should have informed me of the fee and their policy for unaccompanied-minors was to age 15.  All other airlines only charge a fee through the age of 11.

I started to do some research on their wesite and fould that their unaccompanied-minor policy and fee schedule was a pop-up and no where on the ticket printout was the added $50 fee each way.  I felt that this was very deceptive due to the fact that 99.9% of all internet users use popup blockers on their web browsers.  If Frontier Airlines was being forthright with their marketing policies, for starters, the fees should have been paid at the tiime of ticketing and secondly, the added charges should have at least been printed on the itinerary when paid for.

I feel that Frontier not only deceived me, but used dishonest marketing to intentionally "squeeze" more money from thier supposedly valued customers.  If deceit was not their intention, the fee should have been charged when purchasing the ticket.  Bottom line is, if you have a minor over the age of twelve, book on any other airline.  The added $100 would have made the ticket cost more than any other airline that would not charge a fee for a 12 year old.  I can guarantee that my 12 year old daughter uses less of the flight attendants time than any passenger drinking alcoholic beverages.  WHAT WAS THE BENEFIT OF THIS ADDED FEE?  NOTHING!!!!!!!!!!!!!!!!!

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This report was posted on Ripoff Report on 04/03/2010 10:20 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

Think of the safety of your child...

AUTHOR: Chad - (United States of America)

I understand your frustration in this matter.  My daughter, age 7, fly's to spend time with me during most every holiday and the entirety of the summer vacation.  This being said we (me and her mother) have paid a fee every time we have ever boarded her on Delta, American, Frontier, Alaska and Southwest airlines.  There is fee ranging from $25 to $100 each direction of travel.  They do this to ensure the safety of your child!  They spend extra time and money providing amenities to your child, personally walking them from gate to gate and signing off on paperwork for each airline representative that is responsible this is known to most of the world as a "chain of custody".  I like knowing that this level of protection is taken with our daughter.  It makes it a good feeling when you hand them off to that representative who walks them to their airplane knowing that they are in good hands and the system of checks and balances are in place to make sure they are not forgotten.
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#2 Consumer Comment

Little Miss Muffet

AUTHOR: JonnyRocket12345 - (United States of America)

Little Miss Muffet aka Nanlisa,

You obviously live in your own world, protected from the outside. I'm sure all of here are very impressed on how wonderful your parents raised you and the choices you would make if you "were a mother." The clouds would clear and the sunshine would rain down if you were in charge. It sounds like the perfect little world you live in. Now reality, we live in a world where both parents/couples need to work just to get by. For most, they would love to see their children as much as their bank accounts can afford. Some parents/couples, in life go their separate ways for whatever reason. As far as us people who need to have our heads examined for allowing their children to fly by themselves. You talk that this flight is several thousand miles away. It's about 1,100 miles between Denver to Sacramento. They are not putting their children in a covered wagon driven by horses and sending them on the Oregon Trail to deal with ravage indians and bandits. You also think a local shopping mall is safer to let children explore alone compared to an industry who prides themselves on safety and security. Last time I checked I didn't have to strip down, get scanned and body searched to enter the local mall. Yet you are worried about getting raped, kidnapped, molested, or even killed on a 3 hour flight. I had no idea this was a problem for unaccompanied minors who were in the care of a service the airlines provide. But yes, a shopping mall is much safer... In my opinion you have a lot of growing up to do and I think your parents did you an injustice by giving you such a sheltered life. The rest of us know we don't live in a perfect world and the unforeseen happens. Do yourself a favor and get a job and live in the real world for awhile (by yourself) before you speak your opinion.    
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#3 Consumer Comment

Why did you allow your 12-year-old to travel by herself?

AUTHOR: Nanlisa - (U.S.A.)

Why did you allow your daughter to travel by herself to Colorado, other than being an avid flyer? Couldn't you have gone with her? What kind of a parent allows his or her child, especially a 12-year-old, travel that far by themselves?

When I was 12, my parents would have never even dreamed of allowing me to travel by myself. And if I were a mother, I would have done the same thing to my kids. What kind of a parent allows his or her child to travel that far by themselves? We're not talking about the neighborhood shopping mall. We're talking about going somewhere several thousand miles away.

Instead of complaining about how much Frontier Airlines charged you with extra fees, worry about if your child is going to be safe! I would rather pay the extra fees and get on that plane to make sure that my child is safe! Supposed your daughter got raped, kidnapped, molested, or even killed! You'd spend the rest of your life regretting it. I'm not a legal expert, but I also believe that you may be charged with child endangerment. She may be an experienced flyer in both Frontier Airlines' and your eyes, but in the eyes of the law, she is still a child! She is still under the age of 18, and she is both yours and your ex-wife's responsibility!

The airlines should just simply do away with charging unaccompanied minors for their flights. Any parent that lets their child fly by themselves needs to have their heads examined! There is no excuse for this!

Thank you.

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