ED Magedson – Founder
Frontier Communications1398 S. Woodland Blvd Deland, Florida United States of America
I contacted Frontier inquiring about service. The woman was very pleasant and assisted me. I was told to make a $100.00 deposit at my local office.
I went to the local office and made my deposit. The woman there could not get my account set up, but took my money. She said to call the toll-free number and they can do it.
When I called the number, I was then told that my name was on another account. This is impossible I never had service with them. The gentleman on the phone was very rude and insistant.
I called a supervisor and she said that they will refund my money.Now this has been three weeks and still no refund. I contacted the BBB and finally got a call,saying the check was in the mail. Still no refund.
This report was posted on Ripoff Report on 01/31/2011 02:33 PM and is a permanent record located here: http://www.ripoffreport.com/reports/frontier-communications/deland-florida-32720/frontier-communications-took-my-10000-deposit-and-then-said-i-had-a-bill-to-pay-deland-689105. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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