Report: #1388607

Complaint Review: Frontier Communications

  • Submitted: Thu, July 27, 2017
  • Updated: Thu, July 27, 2017
  • Reported By: birdy's auntie — Fort Wayne Indiana USA
  • Frontier Communications

    Nationwide
    USA

Frontier Communications Fios internet Fraudulent charges Nationwide

Show customers why they should trust your business over your competitors...

Frontier has charged us for closing an account, when it was an account with no balance and no activity for a home we don't live in, and haven't had service on for 4 years. We have an open current account at our new home, and every time we contacted Frontier the multiple accounts confused the reps. So they closed one. Then charged us. Discover Card fought it and got it reversed.
Now we got a bill for collections for $145, it took over an hour for rep to understand WHY it was on our account. Finally she realized it was for an upgrade on our account. Except we did not upgrade our account.
What we had done was ask for the new, free modem that the Frontier rep told us was completely free of charge. That is how we described it when we requested it from Frontier- "no charge, right???" They assured us there would be NO CHARGE, NO COST, etc.
B*******. Now they are charging us $145 for it.

Apparently that is the "discount rate" after a $50 credit is applied, but don't worry! Our monthly amount is still the same as always, but the charge is still a charge!

My husband called and talked to Frontier and got it down to $77. But that is still B*******. We would not have asked for it if there was a charge.
And the real kicker is that our service is awful!! The "new fiberoptic modem" is as slow as the old Fios one. I WISH there was another option out there for internet.

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This report was posted on Ripoff Report on 07/27/2017 12:40 PM and is a permanent record located here: http://www.ripoffreport.com/reports/frontier-communications/nationwide/frontier-communications-fios-internet-fraudulent-charges-nationwide-1388607. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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