• Report: #921344
Complaint Review:

Frontier Communications

  • Submitted: Thu, August 02, 2012
  • Updated: Thu, August 02, 2012

  • Reported By: pm — Middlesex New York United States of America
Frontier Communications
PO Box 20550 Rochester, NY 14602 Rochester, New York United States of America

Frontier Communications Billing Issues, Empty Promises. Rochester, New York

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Have been unsuccessful after many attempts to clear up a billing issues with Frontier. Cannot get credit for a billed I paid. Have spoken via phone several times to their "customer service" department. Faxed proof of payment. Was assured that it would be credited and was offered a lower monthly rate for our bundled services ($154 vs. $190). Latest bill received still reflected the paid past invoice as unpaid and still had the old, higher monthly rate.

This report was posted on Ripoff Report on 08/02/2012 07:49 AM and is a permanent record located here: http://www.ripoffreport.com/reports/frontier-communications/rochester-new-york-14602/frontier-communications-billing-issues-empty-promises-rochester-new-york-921344. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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