• Report: #898588
Complaint Review:

Frontier Communications

  • Submitted: Sat, June 16, 2012
  • Updated: Sat, June 16, 2012

  • Reported By: Mjc99 — Robbinsville North Carolina United States of America
Frontier Communications
Rochester, New York United States of America

Frontier Communications Making me pay for 3 Mbps of Internet speed as I am only receiving 200-700 Kbps for over 12 months Rochester, New York

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I live in Robbinsville NC. Frontier communications is our only Internet option. My speeds have not been as they promised. The speeds should be around 3 Mbps (as advertised), however I have received only less than a quarter of that speed, but they sure love charging me for it.

I have complained for 12 months now, and their excuse, they said was, "congestion". It is not a problem with my line, but is a problem on their own behalf.

How can they get away with this type of rip-off? I am also not the only one with this problem either. I would just like to know who I would go to so I can get some help.

This report was posted on Ripoff Report on 06/16/2012 08:10 PM and is a permanent record located here: http://www.ripoffreport.com/reports/frontier-communications/rochester-new-york-28771/frontier-communications-making-me-pay-for-3-mbps-of-internet-speed-as-i-am-only-receiving-898588. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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