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Report: #219642

Complaint Review: Frontier Pharmacy -

  • Submitted:
  • Updated:
  • Reported By: McConnellsburg Pennsylvania
  • Author Confirmed What's this?
  • Why?
  • Frontier Pharmacy E-dietpharmacy.com U.S.A.

Frontier Pharmacy one time fee turns into monthly fee NO Product No help from Credit Card Company ripoff Internet

*Author of original report: Frontier Pharmacy vs FrontierPharmacies makes good.

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July of 2006 - I placed an order with Frontier Pharmacy a/k/a e-dietpharmacy.com. I was at the initial order there would be a one-time fee of $20.95 and was asked did I agree to that. I stupidly clicked 'ok'.

I was billed the $20.95 in July, again in August - no medicine. When I got that billing, I called my credit card company,Bank of America, and obtained the phone number of the company (877-434-3329) which I tried, got a very nice recording, was directed to a line - which no one ever answered, and got to leave a message to discontinue the billing -to which no one ever responded. (Surprise).

September billing - $20.95 - I called Bank of America - filed a complaint told them to discontinue allowing the ACH to my account (which by the way has no other balance, and to close the account). I followed this with a letter in my billing statement which I paid again the $20.95. They followed up with a claim form, which after their research was denied due to lack of information. I again followed up with a letter telling Bank of America to Close My Account - which they are refusing to do and still allowing the $20.95 ACH which now is due for September and October. HELP!

Lilly
McConnellsburg, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 11/08/2006 01:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/frontier-pharmacy/frontier-pharmacy-one-time-fee-turns-into-monthly-fee-no-product-no-help-from-credit-card-219642. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Frontier Pharmacy vs FrontierPharmacies makes good.

AUTHOR: Brenda - (U.S.A.)

POSTED: Thursday, November 09, 2006

After doing a reverse look up to find the company - I found "Frontier Pharmacies" in Weston Florida. I sent an email and followed up with a fax in the morning. The same afternoon, I received a call from the company explaining my order had mistakenly been sorted into a stack of other orders missing information - in June.

They were very apologetic. The same day after the first call - I received a second call telling me ALL of my amounts from the first billing were going to be refunded to Bank of America and I should see that on my account in no less than 2 days.

As for Bank of America - I finally got hold of someone in Customer Service yesterday who was able to help me and was willing to assist me in recovering my payments. Long story short - happy ending.

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