Frost Cutlery cutlery corner I worked for this company and can verify evry bad thing thay people say about this company ooltewah, Tennessee

First off I want to say that I am not just saying the things I am about to say simply because I am an angry ex-employee.

Dont get me wrong, I am an angry ex-employee. I have had alot of jobs in my life and i can honestly say it is the worst place i have ever worked for.

First off as an employee they do not train their employees on the products/ warranties and they lie to us about the products as well. rarely we would see actual products made by this company and when we did; they were absolute junk. they just played it off as they were just display models. what a joke. one customer said that frost claims to have there knives made in germany. this is partly true and this is why they get away with it. they can have a single peice of s!@t knife thats parts are made in 4 different countries and then all these parts are shipped in bulk to china or pakistan to be assembled. I can only assume by children. the logistics is almost brilliant but im not supporting them. this is how they can sell a knife for $1. you can forget about any lifetime warranties. they say lifetime and they mean 30 days. if the knife turns up defective they blame the customer for misuse or damaging the product. these knives are dollar store knives. they love collectors because a collector will buy hundeds of expensive knives and just store them. never seeing the flaws. brilliant

there is so much I dont know where to start or add. they have employees who they put in charge of other employees. these employees that are in charge are not superiors but the same contracted same pay employees. when these "superiors" gain this position of power they treat the phone operators like dogs. yelling at them. they are verbally abusive and threaten the employees job at every turn. they team up together to plot against employees so that the operator will get setup for trouble or even being fired. Telling them they cant have a call last longer than 4 mins even if a customer needs help and even encuraged us to hang up on customers once we got there order if they were asking questions for too long.  Then when the customer calls back to complain; they threaten the employess job for not helping the customer. this didnt just happen to me. it happened to almost every one. lots of emotional head games. Its like that psychology experiment that went wrong with those students they had pretend to be prisoners and gaurds. the guards actually started abusing the prisoners even though it was just pretend.

i want to say that everything that these other reports have complained about is absolutly true. this company makes about half a million dollars a day by lieing to the customers and telling them that they are only so many of a certain item and that it is only available for a day or what ever. granted inventory does run out on certain items; it is not the inventory that they are talking about on the show. also I wont name the site but it is a very popular site that frost sells on that is even cheaper than the late night tv show.

they reel you in by showing you can get 300 knives for 300 dollars which includes a sword or 2 to sweeten the package and show you that they are razor sharp and can cut single pages of paper over and over again. when the customer recieves the knives they are dull or as we said in the business " factory" sharp. every single peice that they sell is crap. granted they bought the company hen and rooster which gives them the ability to toss the name around and associate their knives with that companies quality. it is a joke.

I know i am all over the place but let me try to put it to you this way. it has been several years since i worked for this place and the hatred i have for it is as fresh as yesterday. dont buy from them or work for them. you will be glad you didnt.

they hire employees through a contracting company so that they dont have to pay employees a compeditive wage or insurance.  they also charge every customer a $3 handling fee for each order they place. EVERY PERSONS CREDIT CARD INFO IS AVAILABLE TO ANY EMPLOYEE AT ANY TIME. thats right, if you order from them there is a good possibility that your info could be stolen. I know for a fact that it happens. this company makes millions of dollars every week and they cant put in a system that will protect the customers info or a system that can accuratly relay the needs of a particular order like drop shipping and leaving out invoice for the drop shipped order. the higher ups treat the night time employees like dirt. litterally the owner jim frost acts like he doesnt even want you talking to him and if someone gets near him he acts like he doesnt want to catch what they have. the manager sleeps in an office nearby so when we would go to lunch we couldnt talk too loudly or we might wake him up and suffer the verbal abuse. dont you dare let the lunch room door slam or even the entrance door. you might wake up the beast. the employees that were put in charge of the other employees would sit around and braid hair paint finger nails and such. if some of the lower employees were so much as talking to each other they would get yelled at.

I am an educated person and i know this report is poorly written. that doesnt change the facts of what I am saying. This company just wants your money and does not care if you are satisfied with the products or not. they only need you to order from them once.

I am leaving alot out cause there is just so much negative stuff to say. I think you get the picture.

I cant wait to open a knife company and sell them on tv. Im going to be rich.